Reviews of Hilton Tel Aviv

Excellent service excellent food excellent location. We had a wonderful time. I recommend it to everyone. I will definitely be back.

I'm a Hilton Honors member for many years, vacillating between Diamond and Gold status. I gave my adult daughter Hilton Honor points for 5 nights to celebrate her birthday at Hilton, Tel Aviv. I was shocked when she was told at check-in they wouldn't honor the free breakfast included in my Honors status without me being there. In all my years of giving my children points, no hotel has ever denied my children the privileges that are awarded me. Instead, Hilton Tel Aviv wants to charge her $54 for breakfast, $270 for 5 days. So shortsighted and tacky. I could have used other credit card points besides Hilton for her to stay at another hotel that does include benefits that are awarded to me, the card holder. Honor members beware of this practice although Hilton Tel Aviv may be the only hotel that has this practice. I spoke with Hilton Honors customer service. They tried to help but the hotel refused to budge.

I did not stay at the hotel. I did however schedule massages for me and a friend. We both felt the Thai oil massage was amazing. The spa itself is another thing. There was no where to remove or dress for privacy. The showers are tiny. The steam room was out of order. There was no body lotion available after taking a shower.

There was cockroach on my night stand. I complained to the Manager Jason Hare and was told that it’s part of nature. I vehemently disagree!! Are you serious. It about cleanliness and obviously they’re below standards. Horrible experience. Horrible!!

Another phenomenal stay! World class hotel, restaurants, bars, spa/gym, pool/cabana, fully stocked business lounge with food, snacks, beverages, alcohol, from early morning until 11pm every day! Excellent service, staff, and amenities. Comfy, elegant, and accommodating. Fav hotel.

Really had an amazing experience here! The accommodations are beautiful and the staff Is beyond impressive. They are friendly yet extremely professional.

Been staying here for over 20 years. The property is just not the same. I was very grateful to be upgraded to a suite (diamond member) but it ended there, the rooms and hallways are tired and smell of mildew. Breakfast food seems old, service non existent, no one offered coffee, no one to clean plates other than let it pile up in the middle of the table. Towels both in the room and at the pool are stained and fraying. Bed worn out and uncomfortable. When checking in we were explained that due to lower occupancy the executive lounge will only open at 3PM daily. We booked in May for an end of July-August stay, not once were we sent a letter, an email, or contacted via the app to let us know. If we knew in advance we would have looked at other properties. All in all it’s not the property it used to be.

Hilton in july :) We just stayed at the hotel for few days celebrating my sisters wedding and I want to fully recommend staying at the Hilton - our whole family had a great time ! The food was very good ! Rooms were clean and felt great with the ocean view ! There is one employee - SAVVA whom I want to thank especially since he did so much for us - took care of anything we needed help with and made sure we had this great experience ! SAAVA- you are one of a kind and a true asset to the hotel !! Thank you very much and can’t wait to visit again

First, the pool water was freezing—even in mid-July! It was too cold to use, even for the kids. Breakfast was charged for our children, despite booking a room that included them and being Diamond members, which should have entitled us to free breakfast. The balconies were unusable due to constant cigarette smoke drifting from neighboring rooms, and the hotel took no action to enforce any non-smoking policy. There’s no dedicated beach area for the hotel—it’s a public beach shared with everyone, often occupied by surf lessons, making it hard to enjoy. That said, the water is very clear and a great depth for kids, with a perfect temperature. Overall, nothing about our stay made us feel valued as Diamond members, despite also being Hilton Amex cardholders. Very disappointing.

Once again we had an incredible experience at Hilton Tel Aviv. Staff are all helpful and really nice. Gold status was recognised with a room upgrade and a gift in the room. This is the best hotel in the area.

Apart from the great location, it is the combination of little things which add up to make this a terrific hotel.Everything works well, is thought out and consistent.Add in wonderful staff and it makes the experience of staying here so rewarding. Roger Mendelson. Australia

Great Hotel, located at the north path of Tel Aviv’s promenade. Check in was fast and easy. The Hotel and the room specifically were really clean and nice. Very good feeling when you enter the hotel. It also felt very secured. The hotel has access to the beach and you can pick up towels from the pool. One disadvantage is that at the beach, right in front of the hotel, you cant get any chairs.quite strange the hotel doesn’t offer it for its guests. Breakfast was very good with variety of food and good service. Overall very good hotel, recommended for couples, and business.

We stayed at Hilton Tel Aviv for 5 nights with family—including my wife, our 6-month-old baby, and extended family. For one night, we booked a total of 8 rooms, clearly making this an important visit. Despite being a Hilton Diamond member and having stayed at many hotels around the world, this stay was by far the worst experience I've ever had, especially regarding customer service. From the moment we checked in, the reception staff were cold, unfriendly, and clearly poorly trained. They couldn't answer basic questions about the hotel, like parking arrangements, causing confusion right from the start. One issue involved our teenage nephews being rudely thrown out of the hotel pool. Staff bluntly told them, "it's not a public pool,". They provided their room number and said they were guests, but this didn't help. When we reported this to reception, instead of an apology, we received excuses and accusations without anyone checking the facts. They unfairly suggested the kids were misbehaving, which was completely untrue. Breakfast was another disaster. The hotel incorrectly charged us for 8 breakfasts instead of the actual 6. When we tried clarifying this repeatedly, front desk staff, especially Tanya and her colleague, were incredibly rude, rolling their eyes and openly accusing us of dishonesty. When we asked to speak to the manager, Moti, he was even worse. He flat-out refused to believe us or check security cameras to verify the truth, rudely dismissed our concerns, and arrogantly said he was already "doing us a favor" by not charging us for even more people. Other issues included a hotel-arranged taxi refusing to use its meter, clearly trying to scam us, showing that the hotel isn't properly vetting their endorsed taxi services. During one of the breakfasts, the omelet cook was openly using his personal phone while making food, which was unhygienic and unprofessional. I was also rudely confronted by a staff member when I wore a robe from the sauna back to my room—she aggressively told me off and only backed down without any apology when I explained I was a hotel guest heading to my room. On the positive side, the housekeeping staff were friendly, professional, and thorough. Also, the hotel's location and views are nice. But unfortunately, these positives couldn't make up for the incredibly poor service, rude behavior, and disrespectful treatment from staff and management. I strongly recommend travelers avoid Hilton Tel Aviv. Management urgently needs to fix these serious service issues, but sadly, the current management itself appears to be a big part of the problem. These people shouldn't be running a hotel, let alone a Hilton.

The staff are rude it is not five star service and they were Making that very clear everything you ask for is no And they do not wanna accommodate you when you try to ask for any help or to do anything, they will say no and start screaming. Please do not book here.