Guest User
March 6, 2023
The photos are from when they opened it for sure. We only stayed one night. When we arrived, the receptionist was not there and we had to call her on a phone number that she had written down on a piece of paper. He gave us a room that was not the one we had reserved and on top of that he told us that he was doing us a favor because we had arrived 30 minutes before 3:00 p.m. and they didn't open the reception until 3:00 p.m. We asked her to book a taxi for 5 in the morning and she told us that she would try but that she was very busy and she didn't know if she could... (I don't know, I say that if your job is to be at a reception, you have to devote to it, right?). We had to book the taxi on our own at the hotel opposite, the Hotel Cinema Esther and there without any problem at once and without being hotel tenants they reserved it for us. The terraces are very dilapidated and a mop hasn't passed there in a long time. The receptionist, who spoke to us frankly badly and was very rude, told us to call her to see if she could reserve a taxi for us at 6 in the afternoon. We called her and she never picked up the phone. Then she wrote me a message saying that she was still very busy and couldn't help us. Then they write me by whatsapp and tell me that if I need something to make my stay better that I tell them, when I was already at the airport back in my country of origin (because it is an automatic message) Horrible, horrible customer service, Unspeakably bad, neglected facilities and not at all like in the photos (especially the common areas) and in general very very bad. I have traveled halfway around the world and there are usually many places like this, I hope that if you are reading this you are lucky and you do not come across places like this on your trip.
Original TextTranslation provided by Google