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Very well located, connected to one of the airport high speed railway station. So one can easily take the train from TLV airport and walk to the reception. Connected to a shopping mall and food court. Overall therefore very high degree of convenience. Room size is excellent (we were of course upgraded), and IHG status genuinely honoured (even if you have booked through points). Our stay experience was enhanced by a gentleman called Pasha. He was omnipresent, and very helpful. When we enquired whether there’s an elevator to the station level, (my wife had a bad knee and was unable to handle steps), Pasha offered to go to the station and check! He reached our baggage in the evening and carried it back when we were checking out. He acted as the Concierge also beyond office hours. Had breakfast in the hotel and found the variety as per standards expected. Crowne Plaza Tel Aviv CC will not disappoint you. The only feedback i have is that the invoice which the receptionist promised to e mail me (she took my e mail id on a piece of paper, although it’s available as I am an IHG member), never came in.

Breakfast is very average ... I care more about breakfast, so it feels lowered overall! The room is very convenient to see the sea, very close to a famous market, there is a restaurant near the intersection is delicious! The hotel's general hygiene, it is recommended to bring your own boiler, sleeping bag, toiletries, towels, bring all! If I have a choice, I still recommend staying in a luxury boutique hotel in the ancient city

1. It is very convenient to come from the airport or train station. Tel Aviv has three railway stations, and the nearest railway station to the hotel is Tel Aviv Ha'Hagana Station. After getting out of the station, take a bus across the road, four stops and walk for three minutes. Of course, you can also take the bus 445 directly from the airport, but there is only one bus at one stop. It takes about 10 minutes by train from the airport to Tel Aviv Ha'Hagana Station. 2. It is about 25 minutes walk from the hotel to Jaffa Old City, about 20 minutes by the sea, and 15 minutes from Neve Tzedek community (there are many cafes, restaurants and galleries). We go in winter, if you want to enjoy the beach, it is best to choose a hotel by the sea. Mainly concentrated on the beach a little north. There are many buses around to reach all the attractions. 3. The room is small and the club room we booked is not large. But you can see beautiful sea and city views, and the sunset is beautiful. The Club Room has access to the Executive Lounge, which has floor-to-ceiling windows overlooking the city, and offers light drinks throughout the day. The room does not provide toothbrushes, electric kettles, toiletries are L'Occitane, and the taste is very good. 4. Breakfast is provided in the hotel's bar, so many seats are not very comfortable and richer than our hotel in Jerusalem, but the variety should be complete. All in all, it is a qualified comfortable hotel, such as the domestic all season Atour, not a star hotel.

The staff at reception were terrible! From the very second we arrived, throughout our stay, everything we had to do with them was annoying and difficult. Partly probably due to some very strange rules (e.g we were asked to pay in advance for the rooms and not allowed to give a credit card number as security until we leave and pay with another card, which was not with us at check in, they also charged our card a security amount of €200 without even telling, let alone asking us before doing so). We’ve asked for a few things they might have for the children, and never heard back, including when we needed a thermometer for one of the children I called because I was alone with them and couldn’t go down to reception. I never heard back from them for over an hour and had to go buy one when my husband got back later on. These are just examples, it was like that with everything we needed or asked and they were generally unpleasant. Perhaps it was the overload of the second part of August? The concierge was on his mobile on a private call and we stood there for 5 minutes until deciding we better go out and get a taxi on our own. The list goes on and on....

Great location at the 'entrance' to Jaffa with views of the sea, broad walk up the coastline with all the modern high rise of Tel Aviv. Old city behind has lots of charm, restaurants etc. One morning we comfortably walked along the seafront right up past the Hilton and back as well as all around the port area / centre of Jaffa. Hotel is beautifully and tastefully restored / built, it is charming and stylish. We felt welcomed on check-in (I think it was Dean) and although arrived early, our room was ready. We had booked a basic room but were very fortunate to get upgraded 2 levels to an Executive Room on the 4th floor (with access to Lounge). We overlooked the roundabout, views of sea and coastline, totally lovely. Room is beautifully designed, very comfortable, good size, fabulous large bathroom with separate rain shower. We were here 2 nights only which included Holocaust Memorial Day so all restaurants/leisure closed from 6pm in the whole of Israel. Luckily hotel catering remains open. One would have thought that as a guest of the hotel, they should make sure that there is space in their restaurant and only keep it for in-house guests. It was not the case. No space in restaurant but managed to eat in the bar which serves a limited 'milk' menu including sushi. It was still pleasant, we ordered a pizza to share which was decent. The lovely Sophie made the experience more pleasant and kindly remembered we wanted some milk to take back to our room for our Nespresso in the morning! A note on the 'Mediterranee', the Lounge incase you need to decide whether to book a room with access. It is only open 12:30-6:30 so great if you usually have lunch and beverages. The food is top notch. A fabulous, delicious and well presented array of mainly mezze dishes including various cold fish, some hot dishes (pasta and vegetables) as well as fruit and some sweet things. Wine, tea/coffee, some spirits but couldn't see any mixes apart from fruit juices. Lovely deck outside to sit and relax. Only negatives - staff can be a bit aloof and not very attentive or proactive, especially up on the pool area for service and cleaning up. - bed linen felt cheap (though towels nice), not high cotton count like one gets at most 5* properties I have been to Tel Aviv a couple of times before for business and stayed in one of the modern luxury high rise. If I came back, this is the only hotel I would stay in.