I had high hopes for this hotel. The grounds are beautiful and my kids and I were looking forward to a relaxing weekend. First of all, this hotel is NOT accessible. So be prepared to lug your bags up the 1970’s concrete stairs and not catch your door and trip. We got to the room which was in very bad condition. The armchair was wet and the entire room smelled very bad…even my kids remarked that the room had a stale odor. The AC worked okay, although even with it running full blast it was impossible to get rid of the room’s foul smell. The armchair was damp and the carpets were absolutely filthy. The bathroom had no fan and the bathtub was chipped in several places. I’m am not sure how this hotel received a four star rating. Customer service was terrible as well; we were told we could not switch rooms due to the hotel being at full capacity the first night and absolutely no help with bags or anything of the sort. After leaving the screens open all day and the ac on to air out the room, the stale smell of the room was still ever present. We requested to be moved to another room, and despite us being the only car in the parking lot we were once again told that the hotel “was at full capacity”. The hotel did send a maintenance engineer to look at the AC, which apparently was fine just not able to keep up with the room. The engineer suggested we request another room, so once again I asked the front desk and they said we could switch room, which never happened.