Sonesta Simply Suites Phoenix Tempe

It served its purpose. I’m not a complainer, I didn’t like having to turn in towels to receive towels when there was a maids cart parked by my door most of the 1st night I was there, but I was honest and didn’t take from the cart and brought my towels downstairs. I’ve never had to do that before. I’m still waiting on my deposit to be returned, I was told o had to wait until the end of day totals were turned in or whatever. Smh

Clean rooms with ample space. Supplied for an extended short stay, much better suite cooking options vs. regular hotel. Shower is nice and hot. Facilities are overall a bit outdated. I didn't check out lobby, gym, or laundry but available if needed.

The property needs some serious upgrades. One of the entrances does work with the swipe card and the staff clearly know it but is going doing nothing to correct it. Part of the time it was flashing red. It was literally a hit or miss whether it would work. I had to replaced the doors keycard 3 times during my stay because they were deactivated so I wasn’t able to get into my room. Last but not least, I found a roach on the last day near the sink.

The place was fine for my needs, the refrigator was very loud! Room 113, and the pillows to big. I used a towel for a pillow and when I asked for another they said I had to trade it out. No coffee or filters in the room , so bring your own. Water was nice and hot, bed was comfortable.

The staff at this hotel were excellent. Everyone was kind, attentive and friendly. Hotel itself is dated but clean. Location was close to so much. Would stay again.

The bathroom has pee stains on the floor, it was yellow. We used a handtowel to clean it. The AC was not working properly and ended up turning up around almost 2 am. The front desk said they couldnt switch the room. Someone came in the room while we were out and opened our bag and left it wide open. The key did not work on the second day had to get them switched, the laundry machine charged me twice and didnt want to work had to move my clothes to a different washer and paid for the third time will be cheking with my bank regarding these transactions. The dishes were dirty had to put them in the dish washer. I stayed here before and was very happy this time it was terrible. On top of that had to pay $5 per day for parking. What kind of s*** is this. Never had i have to pay parking in a hotel where im staying.

I really liked this property and all the extra amenities. I would have given it a better score except they charged me extra for parking which just seemed like a cash grab. There was plenty of space and completely unnecessary

I'll start with the positives for the hotel. Older lady in the front who works in the afternoon was extremely nice, polite, friendly, and overall a great woman. Excellent customer service, explained every detail, and even walked me over to the where the gym was. Check in took less than five minutes. Check out was the same. Extremely quick and simple. The night time girl said her system was updating so she wasnt able to give me a receipt but i will follow up in the morning. For the bad, Parking is $5/day unless you stay seven days or more then its a flat $5 fee. Housekeeping does not come and change your sheets. You are able to get fresh ones upon request though. Smelled like **** throughout the day. The pictures are not updated at all and lie to you. The room had a once over but it was just that. No deep cleaning. I will say the bed had fresh sheets though. Found no bugs which honestly i was very surprised because the place was old and just bad. There are some stuff going on. Dont bring your family here, dont bring kids, dont bring your spouse. Just dont bring yourself unless its a last option or you dont mind certain things going on around you. I will say, we were left alone and nothing crazy happened but its besy to pay extra and stay somewhere else.

Well placed property in area but has a few issues. $5 per night parking but no security visible and parking lot was empty. Communal corridors were not vacuumed in period of stay. Room was dusty and fridge and dish washer rusty. Cheap for the area but I guess you get what you pay for!