Extended Stay America Suites - Phoenix - Airport - Tempe

The exceptional service and genuine kindness of the hotel employees left a lasting impression. During my stay, I unfortunately lost one of my earrings down the sink in my room. Distressed and unsure of what to do, I reached out to the front desk for assistance. The response was not only prompt but also incredibly empathetic. The hotel staff, without hesitation, went above and beyond to help me retrieve my lost item. It wasn't just about resolving the issue; it was about making me feel valued as a guest. The level of service and kindness exhibited by the employees, especially during the incident with my lost earring, left an indelible mark on my memory. This hotel is exceptionally good!

It was terrible . I paid online but sense I did not have a credit card we could not stay there . We are not very happy with this whole ordeal .

Check in staff was quite curt. Felt like they assume everyone was going to steal or break something. The room smelled horrible. Very dirty. Shower had a hole in the tub where the washcloth handle is. Window screen was missing. Neither of the lights by the beds worked. Doors were grimey. We were told we had to take our own garbage out to the dumpster. The sheets and towels were clean. When we left the lady took the key card without any question of how our stay was or thanks. Wish I would have spent the $20 a night more and stayed anywhere else.

Room was very dated. Linens need to be replaced and carpet cleaned or replaced. Something about the property made us feel unsafe. Complimentary "breakfast" was substandard at best. Would pay a bit more and stay at a better hotel. Would not stay here again.

The staff is nice the lobby is clean but the rooms really have been put through the ringer by people who lived there as opposed to vacationed there. My room had stab marks on the couch and dirt on the walls. I can submit pics if you ask. I was woken up at 3 am by the couple in the room over me having a fight! It was alot

Horrible service- beds had blood and coffee stains/ they could bk it give us keys to our room/ staff had to let us in and out. Only 1 person working, she was overwhelmed. Horrible experience! Never staying here again.

DONT STAY HERE! Their pictures and description of the stay is a lie! When we got there the lady in front was not very friendly and looked like she hated her job and had somewhere better to be. The smell was awful. When we got to our room the floor had little water puddle on the floor. It look like they had just cleaned as we were checking in. The bathroom door didn’t even close all the way and we were staying with a friend and we had to stay on one side of the room while people were showering. Then beds were so uncomfortable and the pull out was so badly stained up as well as the couch. The whole hotel is rundown. The room telephone didn’t work and when i mentioned it to them she said she knows but didn’t fix it. As for the breakfast it is NOT breakfast! They only have coffee and package muffins and granola bars. I have read the reviews after we stayed and this looks like an ongoing issue and if though management seem to respond back to these reviews NOTHING is done about the issues. They simply respond to save face. I wish i would have spent the extra $50 for a nicer hotel. Especially since I spent that to feed my football players breakfast that was supposed to be part of the hotel stay!

It is a good room to stay in for the night. Kind of a little bit hidden on a side street but one of the better ones i stayed at before.

First I have to say that the cost for my stay was really good and affordable! That being said my room was run down and didn't seem to be very clean although I am sure the maid did the best! Carpet was stained and dirty. One light was burned out and the bath tub, toilet and sink didn't have that sparkling clean luster like the pricer hotels. The bed was comfortable but the pillows weren't the greatest. When I rent a room I always get free breakfast and the ad did say free breakfast. I was very disappointed when the free breakfast was just coffee and toast with plastic packaged muffins and granola bars. Next time I know better and will make sure my hotel choice will be at least a 3 star with a breakfast buffet in the discription. I think it will be worth the extra 30+ dollars. That's what I get for being a tight ass right, my bad