Hilton Garden Inn Temple Medical Center

The hotel is in a convenient location. Staff was great. She gave us a room away from the elevator like we preferred. Room was clean. Unfortunately the bed wasn't real comfortable. Otherwise it's a nice hotel.

Elevators were out of order so had to walk through the employee area to the service Elevator. The employee area smelled of sewer water. The jacuzzi was also out of order. The walpaper in the hallway was peeling off in several places and in some of those places it was scotch taped up. Some of our bedroom lights did not work, our bathroom shower had no pressure what so ever. There were people who pulled up at midnight in the back ready to rob cars until my husband flashed a spotlot and we honked very loudly. They took off very quickly. The breakfast is not worth $16, it is the same breakfast you get at most hotels for free with your stay. The list keeps going, but i feel this is enough to make my point. I am not usually one to vomplain, but this was not at all worth the amount charged to stay. We will never stay here again or recommend it to any of our friends or family. I have stayed at many Hilton's and been to many business conferences at Hilton, this was the only Hilton I have ever had a complaint about.

Broken heater,dirty bathtub,very limited amenities,exit door lock was broken so it’s unsafe.Room smelled like pee.I tried to sleep the next day but got woken up because of room service,even though i left the do not disturb sign.What i loved about it is ,the location and how close it is to restaurants and stores.The front desk ladies were very friendly and helpful and the cleaning ladies as well.

Everything was great. A couple of nights, the heat did not work well, but they loaned me a small portable heater and an extra blanket. Great service.

Fire alarm was on for nearly 30 minutes. This was when we first got in the room. Had to wait to check in. No one was at the desk. Our experience was not very good.