I recently stayed at this 5-star hotel, drawn in by its impressive amenities and stunning beachfront location. The hotel boasts a range of activities, including mini golf, a ping pong table, a small game room, a well-equipped gym, and a relaxing sauna. The view of the beach was breathtaking, and the in-room experience was modern, featuring a high-resolution TV with Chromecast and quality Antipodes shampoo and lotion.
However, despite these positives, my experience was overshadowed by several issues with cleanliness and service. The room service was disappointing—while the bed was made and toiletries were refilled, basic hygiene standards were overlooked. My used orange juice cup was merely rinsed and placed back on the tray. The bathroom was covered in construction dust, and, shockingly, the bedsheets had an unpleasant odour. These are unacceptable oversights for a hotel of this caliber.
Additionally, while the hotel promoted a swimming pool, it was too small and constantly crowded with children, making it far from the relaxing retreat I had anticipated.
Overall, while the amenities and dining experience were impressive, the poor housekeeping and lack of attention to cleanliness significantly diminished my stay. Given these issues, I wouldn’t choose to return.
