This is the worst hotel room I've ever had in all my years of staying in hotels. The service and hygiene were the worst. I even discovered rats in the room at night; there was more than one. I was terrified and couldn't sleep all night, afraid the rats might carry germs, get on the bed, or bite me. I sat up all night, enduring the ordeal. Because it's a ranch, I couldn't change rooms; there was no one there. The next day, the hotel was completely indifferent, offering no apology whatsoever. They even explained it was just field mice appearing in winter, thinking it was normal and not that they had any problems, highlighting the extremely poor hygiene. I think no normal person could tolerate having such things in their room. I hope everyone will be more discerning. As a long-time Ctrip user, I hope Ctrip can properly handle this matter. Ctrip's merchant vetting process is far too lax. I'm extremely disappointed that such a low-quality merchant can be allowed to partner with them. I can't give it a zero, so I can only give it one point, but this doesn't mean the merchant deserves one point.
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