Fairfield Inn & Suites Houston North/Spring

Fair price, friendly staff

We are kind of a rough first night, but there was a gentleman on the second night that helped get us situated and get our TV working and we were grateful for his help.

The staff were helpful and friendly. The room was musty and I developed red eyes and slight cough.

The room was never serviced.I had to asked for clean towels. The checking never happened they put us in a room 425 and said their service was down. Never got a key to the room which was a major inconvenience and one day when asked to please open the room I was told to stay in the room, which I thought it was very rude given that this was all they fault during my stay. On checking out I did asked was going to be compensated for all the inconvenience they said that Hotel. Com was supposed to help with that. I don’t recommend this hotel…..

Overall the stay was ok, few things can be worked on WiFi Elevator And room keys wouldn’t work

The pictures of the hot tub are a total lie. They took a picture of a water feature to make it look like it was a hot tub but it was a little shelf of water that you couldn't get in. There was a TINY broken hot tub to the side not shown in the pictures because it was not hot. The woman at the front desk said no, it's a whirlpool so it doesn't get hot. But also the jets were broken as well. They specifically say hot tub on the amenities list and feature a picture of something that is not a hot tub.

Stayed 2 nights, didn't see maid service. Only had 1 pod coffee in room. Room was clean, hotel needs updating. Paint for sure.

Hotel needs to be remodeled. You can see the wear and tear throughout the whole building. Trees need to be trimmed. One tree between the parking lot and service road has branches too low and you cannot see if any cars are coming and makes it very hard to pull out. Staff was friendly. Breakfast was good.

The room was extremely clean. The amenities and breakfast were very nice. The desk clerk Mervyn was very customer service oriented. It was a pleasure to stay at this property.