The AC in our room did not work. We called the front desk twice and asked for a fan. Each time they said it was on its way yet we never received it. When we went to check out, the front desk all but called us a liar, pointing out that records indicated we had children with us, which we did not. She pulled out a sheet of paper that did have a complaint about the AC, stating that another room was offered, but because of children, the occupants did not wish to move. Again, I reminded her we had no children and that was not our room. Apparently they had our room confused with another room that complained about the same issue, and had children. It was a very hot and uncomfortable stay. A positive was that the restaurant food was excellent!