Wuyexinqing-
September 22, 2021
Tianjin Binhai No.1 Hotel has a large area as a whole, with a royal garden building and a good environment in the entire park. With such good hardware conditions, the service has been flawed! The lobby is well decorated, but slightly deserted. The decoration of the room is quite satisfactory, and some hardware facilities are lacking. Like electric curtains and electric curtains, there is no even the most basic USB charging port! This is really outdated! Room hygiene is okay as a whole, some details are lacking! The air conditioner is noisy and the soundproofing is not very good! The whole is very different from the huge garden building and the meticulous garden layout! There are not many people eating in the Chinese restaurant, and there are welcoming guests to lead the way, which is not bad. The overall taste of the dishes is not bad, and the waiter's attitude is also very good! It's just that the variety of vegetables is lacking! The biggest problem is the elder sister of the cleaning service. The cleaning attitude is average and the missing items are not filled. Once again, remind me that the attitude is arrogant! After communicating with the hotel online, I didn't want to upgrade things when I came out to play, but in exchange, cleaning knocked on the door again! At first I didn't apologize, but later I felt that I was wrong, and it had affected my mood when I went out to play, so I apologized! That night, Manager Wang on duty contacted me to meet to find out the situation! His sincere attitude is worthy of praise. The next morning the room manager knocked on the door to apologize a day later! The attitude is still very sincere! It just makes me feel that it takes a long time to understand, communicate, and apologize when a problem occurs... These are really not solutions to the problem! Everyone staying in the hotel, what you want is the warm feeling of home! When a problem occurs, you should understand, communicate, and solve it as soon as possible, rather than some fruit drinks to deal with it! It will only make things worse, and damage the image of the hotel, as well as the original business philosophy of the hotel! The environment is given 5 stars, and you can see the intentions of the original construction! The service was given 4 stars, to the manager Wang on duty that day and the room manager who came later! Very satisfied with the handling of things, not satisfied with the timeliness and plan! Some perfunctory experience! It is not easy to understand that everyone's work is not easy, and I hope to use it as a warning! Everyone is in the service industry. First of all, we must lead by example. At the same time, we must manage our own affairs and communicate with employees in a timely manner, so that each employee can maintain a positive working attitude, love their own work, and improve their enthusiasm! When a problem occurs, you must listen, communicate, and deal with it attentively at the first time. Don't take credit for the experience and act!
I hope that the hotel can do better, with enhanced staff training, management, and room hardware facilities... Don't forget the original intention!
Have the opportunity to experience again! Hope to learn both internally and externally
Original TextTranslation provided by Google