Guest User
February 17, 2024
The hotel I arrived at last night did not open the window. When I woke up and opened the window, it was dark outside. I thought it was not dawn. I looked at my phone and it was already 8:30. I found that it was a fake window and there was a cement wall outside. It felt very depressing. , it’s like a window is installed in the cellar. The children are too afraid to look out the window. They instantly feel that they can’t stay in the room any longer. The room booked costs more than 300 yuan, which is more expensive than Long Ritz. I don’t think such a room should be given. When I showed up at Atour, I called customer service and the hotel replied that it said the corridor outside the window. I just wanted to ask where the corridor is? I wouldn't choose a room like this for over 300 yuan or 100 yuan. I can choose a very good hotel at this price in Binhai. If the hotel doesn't solve the problem, I will complain. The front desk staff will say 'whatever you want' It felt so arrogant to complain, but in the end it was Ctrip that helped solve the problem! I will never go there again. There are pictures below for your reference. In addition, the toilet is dirty and the sheets are black.
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