The experience of staying in this hotel was extremely bad.
I checked in for two days, with inexplicable lumps of blood on my body (as shown in the picture), and on the last morning, I found red translucent fleas, lice and other parasitic corpses beside my pillow. The carpet in the room is dirty, the cleaning staff is not equipped with a vacuum cleaner (as shown in the video), and the cleaning is not up to standard. Confirm with the hotel front desk and refuse to admit the facts. Orders placed on the third day will be canceled immediately. I have already complained to the business management department and the Ctrip platform, so the hotel's tone is still very rigid, saying that I have no problem, quite speechless.
First of all, Zhongji Hotel is positioning itself as a high-end hotel, but the room facilities are old and the overall service is poor.
As a customer who is not a regular resident, this experience persuaded me to leave, and I have never given a bad review to the hotel. This is the first time it is really unbearable.
Secondly, it is true that the room I was given was upgraded, but the room is located on the top floor, and the air-conditioning pipes and water pipes are just above the room. The noise is very loud, and the sound of water flow continues throughout the day, but I can bear it if I only stay for two days. But the health problems afterwards were really unbearable.
On the first day, I found a lot of pimples on my legs. I thought it was a mosquito bite, so I used the mosquito coils from the hotel and bought electric mosquito repellent liquid (as shown in the picture), but there were still pimples after a while. I was very puzzled. But I didn't pay much attention. I checked the windows carefully the next day, and it was still bitten at night. The dead fleas were found at 6 o'clock the next morning. I didn't expect that rights protection would be so difficult, and the parasites were very small and brittle, so they shattered when pinched, leaving no photo evidence.
In the end, I negotiated with the front desk of the hotel, but the tone of the other party was casual, and they didn't pay much attention to the customer experience for individual guests, and they didn't even apologize throughout the process. I also insisted that there is a vacuum cleaner, and I was not sure when I asked to see the cleaning equipment together.
Bacterial diseases such as fleas and lice spread, but the hotel completely ignored them. In desperation, they had no choice but to respond to the Ctrip platform. Here, we must give Ctrip customer service a good review, negotiate and mediate the problem many times, and the service is in place.
The plan I proposed is: refund the half-day room fee for the next day, and provide laundry services.
Because I found the problem at 6 o'clock in the morning, I hurried to take a bath, and I didn't even dare to use the bath towel. At the same time, I was very tired, and I was not sure whether the clothes I carried with me were hiding lice or fleas. Personally, I think the request is not too much. However, Ctrip and the hotel negotiated many times, and the hotel still refused the request on the grounds that it did not provide a refund within the morning time period and that the hotel had no laundry service. It's outrageous to say that you can get a free upgrade and extended check-out next time. Excuse me, is it possible for me to stay in such a hotel with poor sanitation for the second time? Just ********.
In short, I hope that the relevant person in charge of the hotel will strengthen sanitation management, and the Ctrip platform will supervise more. In the context of epidemic prevention, hygiene issues should be the most important thing to pay attention to.
Original TextTranslation provided by Google