1. The room details clearly state "air conditioning", but there is no cooling air conditioning (yes, there is no cooling air conditioning because the central air conditioning is not turned on for cooling), which is seriously inconsistent with the product description (this is the first time I have seen a hotel without cooling air conditioning). Doesn't Ctrip review this description clearly written in the hotel details?
2. The highest temperature in Tianjin on 04/13 was 28 degrees, but the room temperature could reach 29 degrees. Even in the early morning, the room temperature was as high as 27 degrees. With such a constant temperature, it's just like a sauna, right? The room temperature is 5-10 degrees higher than the outdoor temperature on average!
3. Special circumstances are understandable, but does the hotel have an obligation to inform? You didn't inform me when I made the reservation, and you didn't inform me when I checked in. You only informed me when I went back to the room at night to ask the front desk. Didn't other guests have any objections?
4. The hotel later gave a solution for the fan, um, an electric fan, and suggested adding it to the "Guest Room Facilities" in the room details; in addition, they provided breakfast coupons as compensation the next morning, but I refused; (The hotel has done "compensation", but it cannot change the hardware defect of the air conditioner not cooling"
4. And Ctrip, have you verified the facilities provided by the hotel? Is it legal to mark the details as having air conditioning but not cooling? Secondly, you cannot represent the customer when communicating with the hotel for economic compensation without my knowledge, and I have never mentioned compensation from beginning to end.
Facilities: Not consistent with the actual description.
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