Anonymous User
April 30, 2023
Go to Tianshui to soak in hot springs, stay at the Mercure Wanda Plaza Hotel, and plan to return the next day. Due to a change in itinerary, I stayed at the Silk Road Wanli Hotel the next day. I had done my homework before and read Ctrip reviews. Although I was mentally prepared, the strong smell of hot pot in the lobby still shocked me. The next step is to check in. I am a Ctrip platinum member and I have never received a deposit from any hotel. This fake four-star hotel still charges a 300 deposit. (The drinks in the Mercure Hotel are all free. This is a fake four-star hotel. You don’t have to have them, but don’t put labels on the drinks.) After entering the room, the deafening rumbling sound lasted from about 7 o’clock to 22:20. (The middle service staff did try to solve the problem) It has not been solved. The next day was to have breakfast. In the past, we were not allowed to enter. They said that there were two people per room card. Since the family room I stayed in had already arranged three breakfasts when I checked in the night before, when I entered the restaurant, the staff still asked me to buy another one. breakfast. I'm just so confused. If you don’t know the room type, the computer next to you won’t be able to check it. Immediately after breakfast and check-out, I saw another scene where the guest and the front desk were arguing (I am not qualified to comment on right or wrong). All in all, it was a very disappointing stay. The hotel staff were not good at handling problems and the interior of the hotel did not meet the standards of a four-star hotel. It feels like being a monk and hitting the clock for a day. If you do well, you will get your normal salary at the end of the month anyway. No responsibility, no sense of responsibility. Or the management level is limited.
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