Qiaodabao
October 26, 2023
Tianshui Imperial City International Hotel received 4 diamonds from Ctrip, which refreshed my understanding of hotels. The TV in the superior twin room was smaller than a computer monitor. The room was so clean that I couldn’t look directly at it. The floor was so dirty that I can’t describe it in words. The sheets, quilts and pillowcases were all torn, and you had to stand in the bathtub to take a shower. After calling the front desk, the room manager asked us to change rooms, and then took us to the 12th floor, because the room on the 12th floor was newly renovated. The equipment and facilities were pretty good, but the smell of formaldehyde that had just been renovated was so strong that we couldn't live in it at all. We returned to the original room... Because we were leaving at 7:20 the next morning, we specially found a breakfast at 7:20. At the hotel at o'clock, when we arrived, we were told that the hotel is now in winter time and breakfast starts at 7:30, but the introduction page clearly stated that it was 7 o'clock. I didn't understand (~_~💧) and later the manager Let us coordinate and say that we can arrive at around 7:15 in advance, but only part of the breakfast is available, and the rest is not complete. This is clearly deceiving consumers, because our trip will leave at 7:20, and since there is no breakfast, then I will I asked the hotel to give us a discount on the room rate, but the hotel customer service manager said that we can choose to check out or not stay, but the discount is not available ("ಡωಡ"). I was speechless, so I had no choice but to find Ctrip customer service to negotiate and solve the problem. As a result, before the call was finished, the hotel front desk called again (from the room's landline) and told me to cancel the room reservation from Ctrip and then give me a discount, but I had already called Ctrip to discuss this. It’s a problem. After all, we came to a place where we were not familiar with the place, so we felt that finding a platform would be more secure. Later, after communicating with Ctrip customer service and the hotel, we ended up staying in two standard rooms at a price of 228×2=456 yuan. When we checked into the hotel We stayed in 2 rooms at the price of 307×2=614. When we checked out the next day, the front desk refunded us the price difference of 158 yuan~ It was almost 23:00 when we checked into the hotel. It was too late and I didn’t want to change hotels. I couldn’t complain. , there are pictures and the truth, please see for yourself!
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