Building 6, Wulipu Yuyuan Fortune Mansion, Lushan Road, Qinzhou District, Tianshui, Gansu, ChinaView Hotel Details
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Mercure Hotel Tianshui Wanda Plaza Guest Reviews
4.8/5
Excellent
2080 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2080)
Positive reviews(2052)
Reviews with photos/video(239)
Friendly front desk staff(371)
Awesome amenities(284)
Classy environment(192)
Delicious breakfast(192)
Convenient parking(110)
Large rooms(81)
Many amenities(66)
Well decorated(54)
Negative reviews(33)
Fashion_Potato
Superior Room with 1 kingsize bed
Checked in May 2024
Solo travelers
11 Reviews
5.0/5
Outstanding
Posted on May 4, 2024
I had the best experience at this hotel. They went above and beyond everywhere! It's absolutely gorgeous, very clean, good room setup and incredible staff. I'd give them a 10/5 if I could. As it is, I'll definitely stay here again. They're very close to a bus stop (the best way to get around Tianshui) and the light rail. The river park is right across the street, and it's absolutely lovely. The breakfast was very good with Chinese and western options, and they even serve local options, which was exciting.
Response from Property: Thank you for your careful comments! You must be a man of great taste! Good service is because guests like you are always watching us, and we are committed to providing you with a cordial and thoughtful stay experience. We believe that guests are family members, so we are particularly concerned, caring, considerate, caring and warm about everything you stay in. It is the most sincere gift from everyone in Mercure Hotel. Here, we will always welcome you again with a cordial smile. Thank you!
KTHB
Executive Room with 2 single beds
Checked in Sep 2023
Other
5 Reviews
4.5/5
Great
Posted on Sep 16, 2023
Big spacious modern room. Accept foreigners. Eateries nearby.
Response from Property: Dear guests, thank you for your recognition. Every trace of customer's needs is the direction of our sincere efforts. Looking forward to the next trip, we can create a more perfect service for you. I hope to get your full score.
Guest User
Superior Room with 1 kingsize bed
Checked in Dec 2024
Couples
3 Reviews
4.1/5
Very Good
Posted on Dec 3, 2024
The hardware facilities in the room are good, but some of the designs are not very convenient. If you open the bathroom door outward, you will bump into the person in the sink. Some of the facilities cannot withstand a closer look. The rain shower is good, and the water will not hurt the skin. The best thing is the service. The ladies at the front desk are very friendly. One of them is Zhen Jing, who is very considerate and attentive. She also helped me queue up to get a number for Fatty Fish, called a taxi for me, and recommended various local specialties. She was very attentive and would bring me water when she went out. It was too hot in the middle of the night, so I asked the guy who helped turn off the floor heating to be very friendly. I am really sorry to bother him so late. I can only take photos of the sunrise in the hotel.
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Response from Property: Dear guests, hello! Thank you very much for taking the time to give us your affirmation and for your support to the hotel. We are still a little disappointed that we didn't get your full 5-point praise, but we will try our best to do better. We will continue to serve with our heart so that every guest who comes to the store can feel the warmth of home. I hope our service can bring you more surprises and touches. I look forward to your next visit! I also hope to get your five-star praise next time~
Anonymous User
Superior Room with 2 single beds
Checked in Oct 2024
Business travelers
3 Reviews
5.0/5
Outstanding
Posted on Nov 1, 2024
The environment is very good, parking is convenient, and most importantly, it is clean! Clean! Clean, the front desk lady is very professional, and gave me a discount for breakfast coupons. Next time I go on a business trip, I will stay at Mercure again.
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Response from Property: Dear guest, Hello! Thank you very much for your favor and love for our hotel! Thank you for your affirmation of Jingjing. The pace of progress will never stop. For your trust, we will be more persistent. Mercure Tianshui Wanda Plaza Hotel will always stand in this city, waiting for your arrival! See you there! Wish you always smile!
Guest User
Executive Room with 2 single beds
Checked in Oct 2024
Couples
72 Reviews
4.8/5
Amazing
Posted on Oct 27, 2024
The room is spacious, clean and odorless, and the bedding is comfortable. Although there is no heating, the room is warm and the temperature is suitable. The windows facing the street are not very soundproof and a bit noisy in the morning. The breakfast is OK, but the hot dishes are left open and they are cold when you eat them. When I went there, the fried mushrooms were just served and they were still quite hot. I covered the lid after serving them, and I covered the lids of other hot dishes with my hands after serving them. When I turned around, a chef came out and opened all the lids. What is this operation? The temperature in the restaurant is not high, why do you deliberately let the dishes cool down? ! I can't understand.
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Response from Property: Dear guest, hello! Thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. From your comments, we regret to see that this stay did not meet your expectations. We apologize for the inconvenience caused to you. The hotel management attaches great importance to it and has conducted serious investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again!
yu1019
Superior Room with 2 single beds
Checked in Oct 2024
Couples
77 Reviews
5.0/5
Outstanding
Posted on Oct 28, 2024
Very good hotel, the room is big enough, the layout is reasonable, the dry and wet areas are separated, there are special places for boiling water and hanging clothes, it is clean and hygienic, the front desk service is thoughtful and the floor waiters are also very good.
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Response from Property: 尊敬的賓客:您好,感謝您的點評!酒店提倡“用心服務”,我們正在用心發現可以給您提供服務的機會,給您提供更滿意、更舒適的休息環境!您的滿意就是我們的追求!期待您的再次光臨。
Guest User
Superior Room with 2 single beds
Checked in Oct 2024
Travel with friends
29 Reviews
4.0/5
Very Good
Posted on Oct 25, 2024
The room is big, the bedding is good, and the wet and dry areas are separated, but the room seems a bit shabby. The breakfast is average, the hygiene is good, the staff is warm and thoughtful, but the overall cost performance is not high.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. From your comments, we are very sorry to see that this stay did not meet your expectations. We apologize for the inconvenience caused to you. The hotel management attaches great importance to it and has conducted serious investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again!
Guest User
Superior Room with 2 single beds
Checked in Oct 2024
Couples
8 Reviews
5.0/5
Outstanding
Posted on Oct 17, 2024
The room is very clean, and you can see the night view from the high ground. The breakfast is suitable for the taste of Jiangsu and Zhejiang, and the dishes are changed after eating for 2 days. The girl at the front desk is beautiful, and the service is warm and thoughtful! She also gave me a hand-drawn Tianshui travel guide, which is thoughtful.
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Response from Property: Dear guests, thank you for choosing us and supporting the hotel. Your satisfaction with the hotel's hygiene and service is the driving force for all hotel staff. Making every guest feel at home is the ultimate goal of our service. The hotel restaurant has a variety of Chinese and Western breakfast dishes for guests with different preferences. I am very happy that you like it and give praise. I hope that Mercure Hotel will be your best choice for traveling. It is our honor to serve you. All hotel staff look forward to your next visit!
Lijing
Superior Room with 2 single beds
Checked in Oct 2024
Travel with friends
9 Reviews
5.0/5
Outstanding
Posted on Oct 14, 2024
Facilities: Complete facilities, the hotel entrance is under construction, and the parking lot entrance is not very convenient
Hygiene: Clean and tidy, cleaned in time,
Environment: Elegant environment, you can wash clothes (with drying), and there is also a gym
Service: The front desk staff is warm and thoughtful, and also prepared a travel guide for Tianshui, which is very considerate!
In short, going to Tianshui Mercure is a good choice, I personally think!
Original TextTranslated by Google
Response from Property: 尊敬的客人您好!感謝您選擇我們並對酒店給予支持與厚愛。您的滿意是酒店全體員工工作的動力,讓每位客人都能感受到賓至如歸的感覺是我們服務的最終目標。酒店客房佈置温馨,並配有免費高速WIFI是您外出旅遊的最佳選擇。為您服務是我們的榮幸,酒店全體員工期待您的下次光臨!
Guest User
Queen Room
Checked in Oct 2024
Family
5 Reviews
5.0/5
Outstanding
Posted on Oct 8, 2024
The service is very enthusiastic ❤️, the new hotel is in a very good location, clean and comfortable! Parking is also very convenient, and you can walk around the river. I like your souvenirs very much.
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Response from Property: Dear guest: Hello! We are very happy that you like so many aspects of the hotel. The souvenirs are specially customized for guests. We are very happy that you like them and we are also very happy. Your choice is our great honor and your support makes us very happy. We look forward to meeting you again!
Guest User
Queen Room
Checked in Oct 2024
Couples
5 Reviews
5.0/5
Outstanding
Posted on Oct 14, 2024
Came to Tianshui and looked at many hotels and finally chose this one. First of all, the front desk service of the hotel was very good. They gave us Tianshui cultural bags and brewed tea. Parking was also very convenient. Friends who drive can take the elevator directly from the underground garage to the hotel front desk. The room was also very clean and hygienic. The toilet was an automatic constant temperature toilet. The entire facility service was very good. I will choose this hotel next time I come!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing Mercure Tianshui Wanda Plaza. No matter how much advertising there is, it is not as good as word of mouth. We always attach great importance to word-of-mouth publicity and pay more attention to the personal feelings of every guest. As long as you come to the hotel, you are our distinguished guest. We are willing to do our best to make your trip to Tianshui easy, pleasant and smooth. We look forward to your visit again to experience the different style of Mercure Tianshui Wanda Plaza. Wish you all the best!
Daofeng006
Queen Room
Checked in Oct 2024
Couples
107 Reviews
3.6/5
Posted on Oct 7, 2024
The room is relatively new, the facilities are in place, but the hygiene details are not in place. The Lanzhou Ramen restaurant next to the hotel and the Cantonese restaurant with pig stomach and chicken are both good and can be recommended. As for Malatang, if you are eating it specifically, I personally think it is not worth it. In addition, if you want to eat Malatang, it is recommended to find a big store and pay attention to hygiene. The northwest itself is relatively rough. If it is an ordinary store, I guess if you see the process of making it, people with a little cleanliness will not accept it. Tianshui is still worth coming here specifically. It is definitely not Malatang, but Maijishan Grottoes. This 5A-level scenic spot will not let you down. It is worth queuing for two hours and spending a day to visit. I hope Tianshui will better promote Maijishan so that more people can understand it and experience it in person.
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Response from Property: Dear guest: Hello! I am very happy to know from the message that Mercure Tianshui Wanda Plaza left you with an impression. Before guests check in, we will conduct room inspections, clean the rooms and change the bed sheets. Each step has a standardized service process. Please feel free to check in. Thank you for your tolerance and understanding. We will continue to provide good service and rooms. I believe that you will get a better stay experience next time you stay. The hotel looks forward to your visit again and wish you a happy life!
Betterman626
Queen Room
Checked in Sep 2024
Family
6 Reviews
4.7/5
Amazing
Posted on Oct 2, 2024
Facilities: The room is very new. Although the area is not very large, it has everything. It is said that there is a washing machine, but we did not have time to use it. The underground parking lot has an elevator directly to the lobby and guest rooms, which is very convenient. The design is postmodernist style, the bathroom is separated into dry and wet areas, and the shower head has a large water volume and strong functions.
Hygiene: The room and public areas are clean and hygienic
Environment: There are restaurants and shopping downstairs. Guangshunxing Cantonese hot pot is recommended
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing Mercure Tianshui Wanda Plaza and giving your attention and affirmation. Although it is a pity that you did not give a 5-point praise this time, your support and encouragement are the driving force for our continuous progress. May our sunny and warm service bring you the supreme service experience. Welcome to visit us again! We will strive to get 5 points from your next review!
Dayuhushen
Executive Room with 2 single beds
Checked in Sep 2024
Travel with friends
86 Reviews
5.0/5
Outstanding
Posted on Sep 29, 2024
The hotel has complete facilities, good service, friendly front desk, convenient parking, and a complete range of supermarkets and restaurants around. It is convenient to go to Maiji Mountain and the distance is short. I will choose to stay here next time I come to Tianshui.
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Response from Property: Dear guest, hello! Thank you for staying at Mercure Tianshui Wanda Plaza. I am glad to see your good comments on the hotel's location, hygiene and service quality. The hotel is adjacent to Wanda Plaza Shopping Center, where you can eat, drink, play and watch movies. At the same time, the hotel has its own breakfast restaurant to provide guests with high-quality catering services. You are welcome to experience it next time!
Guest User
Executive Room with 1 king-size bed
Checked in Sep 2024
Business travelers
3 Reviews
4.6/5
Great
Posted on Nov 8, 2024
I went to Tianshui but didn't eat Malatang, which was a bit of a pity. The hotel was ok. The construction site outside was a bit noisy (it would have been better to close the windows), but it was quiet at night. The service was very good. After checking out, they asked me about my stay experience very sincerely.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your review and sharing. We are sorry that this stay did not fully meet your expectations. We will share every valuable suggestion you mentioned with the hotel management, find out the shortcomings from the subtleties, maintain the good aspects, and improve the shortcomings. We always pursue the first guest to create a perfect stay experience. I believe that you will have a brand new experience when you stay next time. We sincerely invite you to come again!