We have been traveling to winter resorts for 10 years — from budget to expensive ones. I am generally not a complaining person: for me, being on vacation is already a joy and I usually ignore small issues. But this hotel exceeded all my patience and positivity. It wouldn’t be fair to compare it to luxury resorts. However, we have stayed in more budget places and even in poorer countries where the level of rooms, food, and service was far better. Here, for this price, we had the worst experience in all our years of travel. ROOMS: The room is old, cold, and uncomfortable. Maybe they did some renovations, but it feels like nothing has changed for years. The toilet is a disaster: no window, no ventilation, and there is a bad smell even before you enter. The bathroom is tiny and outdated. There are no proper toiletries — only two tiny pieces of hard soap that leave your skin dry. At reception I was seriously told this “super soap” can also be used to wash hair. If you want hair like a sponge that you can’t comb — that will work. Thankfully there is a small supermarket nearby where I bought everything myself. But how is this acceptable in a hotel that costs nearly 300€ per night? The windows let in cold air. The hotel is clearly not prepared for winter. The only way to stay warm is to close the shutter, but then the room becomes completely dark and you can’t even tell if it’s morning. No bathrobes, no slippers, no kettle. The beds have sharp wooden corners and very narrow space around them. Going to the bathroom at night is like an obstacle course. Both we and the children ended up with bruised legs. Positives: — there is a hair dryer — very firm mattresses (a plus for some people) Cleaning is daily but superficial. Towels are changed once a week. If you leave a towel on the floor, they may simply hang it back up. There is zero soundproofing. You hear every step above, below, and in the corridor. I could even hear people zipping their jackets while walking past the room. If there is music in the bar, you won’t sleep until 10:30–11:00 pm. On the second day the heater stopped working. We reported it for two days in a row, and it was only fixed on the third day after I strongly complained. FOOD: It takes effort to cook this badly. During the whole week only one dinner was decent and only one dish was truly tasty. There are almost no vegetables. Breakfast: Fried eggs are only made after 8:00 am (and only sunny-side up), even though breakfast starts at 7:30. Two types of croissants, two types of cheese and cold cuts, and a cheese corner. Vegetables (cucumber and tomato) not every day. Pancakes must be cooked by yourself and there is always a queue. Yogurt, bread, spreads — standard. Lunch and dinner: Very small selection. Often feels like leftovers reused. Only one meat option and one fish option, both hard to enjoy. Soups are inedible. Vegetables limited to corn, beans, and peas. We were a group of 10 people and everyone shared the same opinion. Hot tea
