Verified traveler
October 15, 2023
The service was friendly, but the hotel's maintenance is poor.
The receptionists and the breakfast staff were very helpful. They showed genuine dedication to their guests' well-being, and they tried their best to accommodate my needs. The breakfast food was also plentiful and delicious.
Unfortunately, there were multiple issues with the conditions of the room:
1) There were holes in the window frames, which allowed flies to come into the room. This happened very often, and it was very distracting. The receptionist told me that flies are common in the fall in Timmins, but I wish that the maintenance staff does a better job of sealing those cracks.
2) There were liners (mats) in the drawers of the cabinet and thee nightstand; those liners were all old and peeling off the surface. I reported this to the receptionist, and a technician did repair the liners in my cabinet. Unfortunately, the liners in the nightstand were left unrepaired.
3) There were also minor bits of debris in the drawers upon check-in, so I had to clean them by myself.
4) The carpets in the hallways and (to a lesser extent) in the rooms were old and had some stains.
5) The air conditioner did not work properly. I had to set the temperature far lower than desired to actually make it start cooling. The buttons simply did not function as labelled.
There are only 2 hotels in that area of downtown Timmins, so you can pay a lot more money to go to Holiday Inn. The Senator is a lot cheaper.