Grand Swiss Hotel

Fifth stay at this Hotel near to good restaurants, sights and shopping. Special mentions for counter staff Ms Lena for going the extra Mike's for changing my level 2 room to level 1 on 2nd day of my 4 days stay, after I mentioned that I've alway on level all my stay. Great value for money Hotel if you just want at clean safe and convenient stay.

The young lady at the first desk was not helpful at all, we arrived at 8am after a long bus ride and were super tired, so we requested to check in early, were told tbat check in is at 2pm but whenever the room is ready they will let us know. We came back to the hotel at 1:10ish, the same lasy told us she will tell us when its ready, even at 2:10 I had to go ask her again to check in, she never waved at us while we were sitting in the lobby for ovwr an hour, upon check in, the room was not clean, there were atleast 10 hair on the bed

Easy to walk around the heritages and travel to jetty mainland. You will miss these the streets food, beer and crowd people in the evening music time. I will go again when holidays.

The cleanliness can be improved. There is a lot of dust found on the walls and mould could be found in the bathroom. There was first a lot of dust or lint on the blanket covered when I got the room and asked for change. The cleaning staff became grumpy but ended up changed that after I insisted. Later I found that the room has no window while my booking should be with window. I was finally changed to a window room with the help from the trip.com staff. Although the window could not be opened, it has some sunlight in. The upside is the location is indeed great, and the staff at the hotel are generally nice and kind, except the grumpy one I met who also became softer later. If not the staff are generally nice and kind, I would have changed to another hotel.

Lovely little hotel right in the heart of Georgetown. Staff very pleasant. All our room needed was a fridge. Saying that we will return!

Value for money

Hotel room is clean Receptionist is professional Good bed & shower Good location

The staff are friendly. But parking very limited. Near by got a parking lot ( need to pay) Overall is acceptable due to location is easy excess.

Friendly helpful staf, but got a lot mosquitoes this need to highlight as really disturbing.