Campbell House

The ideal location of the hotel, friendly staff at the reception who gave directions to the area. But the staff in the restaurant is very inattentive. We ordered tea, they brought coffee, we ordered Benedict with salmon, they brought it with ham... The air conditioner is positioned so that it blows directly on the bed (opium room)

The century-old building is worth staying in. It has only 12 rooms. The service staff are very kind and answer all our questions. We also met the proprietress who enthusiastically introduced the handmade ice cream next door and let us try it. Environment: Each room has a different design. We stayed in 2 rooms, and they both opened the door...wow...British style mixed with Asian embellishments. Hygiene: The guys clean it every day and it is quite clean. Service: I really can’t say enough good things about it. They enthusiastically answered the introductions and even helped us find the wrong store on Google. Handmade snacks and lemon tea are provided every day. I really like this hotel. However, the waiter does not speak Chinese, so we all communicate in English.

Forget it, the floor is numb and dark, and you need slippers to go up, and after walking around, the socks are black

I have been traveling around the world for more than 20 years, and the first time I encountered such blatant discrimination was in front of my children. This is the end of the matter, just remind everyone to avoid pits! I know the waiters and managers of the hotel are also waiting for my review. So let's talk about this terrible experience. I came to Penang to experience the old city, so I chose an old hotel with a score of 4.7. As a result, when I checked in, it was normal to say hello, but as soon as the passport was taken, the front desk clerk changed his face, "How many children do you have?" ...a meal of output. My son whispered next to me, this man is so rude. I also lowered my face and went back to the front desk. I saw the policy of increasing the number of people, so you can settle the score. He continued, [And yours is a duplex, the room has stairs, you can't live in children, you can't take care of it, it's too dangerous! ! 】Attention⚠️The backstage policy of this hotel clearly states (children are welcome to stay in this room type) (see picture 2), I said that I can take care of the children, he said that it is your business that you can take care of the children, but the hotel does not allow it. At the same time as the conversation, I saw a family of guests, greeted each other warmly and took the child back to the room... The front desk ignored me at all, and continued to hold my forehead, sigh, shake my head, and gosh...while calling Ctrip customer service, I also had an unreasonable face-to-face with Ctrip (see picture 4): Do you know how many children they have? The limit has been exceeded! So what to do now, does she know that this cannot be cancelled? Only extra bed and extra money... What? ! She, she, she, I'm here, why don't you just tell me? ! Besides, if you add more money, the stairs will not be dangerous? Then he continued to tell Ctrip, let me add 420 MYR, which is equivalent to RMB 660. (Note ⚠️The backstage policy of the hotel is free for children under 6 years old, 30 MYR per person for 7-10 years old) I will interrupt directly, your price is interesting, otherwise I will book an extra room directly, so that I can add an extra one-point evaluation maybe better? ! He replied with that one-second smirk, I'm sorry, we can't make it, we're full! OK! That's it! I understand the hotel policy, the point is, you are a service industry, do you do business like this? Doesn't this operation stink? Can't communicate well? No basic literacy? In particular, my eldest and second child speak English very well. They both felt the atmosphere completely. They sat down honestly and did not dare to move. They looked back and forth worriedly at our communication as above! Finally, I would like to say that the service of this restaurant looks really good. The waiters laughed and joked with many customers, but you know that fake smile for a second, and I absolutely believe that this attitude will not be just this time! This incident has had a great impact on the 10-year-old eldest and the 7-year-old second. I also spent a long time thinking about our own reasons, but we were treated like this within a minute of meeting, what could be wrong with us? The room type I booked is the largest and most expensive in this hotel, and I also bought breakfast, so this attitude must have nothing to do with consumption! P.S. I don't really want to label the hat of ** discrimination, but I really feel it firsthand. It's not bad to greet politely at first, and change your face in seconds when you take out your passport. The Indian manager of the hotel saw that there seemed to be a problem with our communication, so he came to ask, looked at the passport and asked how many days they stayed? (Still ignoring it completely, skipping me and talking to his staff directly) The waiter said that the manager spread his hands and shrugged his shoulders in just one day, which is actually a virtue!

The location of the hotel is very good, the hotel is very well maintained, very unique, the room is comfortable, the refrigerator comes with cake, iced tea, very good!