1 Chome-12-16 Tokiwa, Koto Ward, Tokyo, 135-0006, JapanView Hotel Details
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HOTEL MYSTAYS Kiyosumi Shirakawa Guest Reviews
4.3/5
Very Good
121 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.2
Amenities4.3
Service4.3
Cleanliness4.5
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All reviews(121)
Positive reviews(115)
Reviews with photos/video(26)
Awesome rooms(42)
Easy to get around(26)
Convenient location(26)
Large rooms(21)
Quiet & comfortable(19)
Awesome amenities(18)
Close to metro(15)
Many amenities(6)
Negative reviews(6)
Tak Ko
Standard Twin Room Smoking
Checked in Jan 2025
Family
4 Reviews
4.0/5
Very Good
Posted on Feb 11, 2025
Nice place for relaxing
Guest User
Standard Triple Room Non smoking
Checked in Dec 2024
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Jan 15, 2025
Very nice accommodation.The area is quiet for sleeping.Two subway station are both near to the hotel.
Response from Property: Thank you very much for choosing HOTEL MYSTAYS Kiyosumi Shirakawa from among the many hotels available.
All of our staff are relieved to hear that you were satisfied with your stay.
We have also received very good reviews for the excellent access from the nearest station.
Please also use HOTEL MYSTAYS Kiyosumi Shirakawa when you visit Tokyo.
HOTEL MYSTAYS Kiyosumi Shirakawa Front Desk
Daniel pm
Standard Double Room with Kitchen
Checked in Nov 2024
Couples
16 Reviews
4.0/5
Very Good
Posted on Jan 17, 2025
Big rooms but small beds for couples. Nice staff and very quiet place. Convenience stores and metro stations are a little far (10-15min) but it's a good place
Response from Property: Thank you very much for choosing HOTEL MYSTAYS Kiyosumi Shirakawa from among the many hotels available.
We apologize for the inconvenience caused during your stay as the bed was a little small. The standard queen room has the largest bed in our hotel.
We look forward to welcoming you back again.
HOTEL MYSTAYS Kiyosumi Shirakawa Front Desk
Guest User
Superior Double Room with Kitchen Non smoking
Checked in Dec 2024
Family
20 Reviews
3.0/5
Posted on Jan 18, 2025
Room cleaning service is chargeable despite 3 nights stay.
Response from Property: Thank you very much for choosing HOTEL MYSTAYS Kiyosumi Shirakawa from among the many hotels available.
We apologize for the inconvenience caused by the lack of cleaning during your stay.
Thank you for your valuable feedback. We will take it into consideration to improve our services in the future.
We look forward to welcoming you back to Tokyo.
HOTEL MYSTAYS Kiyosumi Shirakawa Front Desk
Rattiporn
Standard Triple Room Non smoking
Checked in May 2024
Travel with friends
1 Reviews
3.7/5
Posted on Jun 9, 2024
Goods location to connect 2 MRT station and 3 MRT lines, easy way to Asakusa, Tokyo station, Harajuku, Tsukiji fish market, mrt line e to direct Warner Bros. Very quietly location but you're able to find foods around and very good restaurants has coffee, breakfast and lunch meal. The room and bathroom bigger than other hotel in the same rate, space enough for 3 persons. recommend to chose again.
Response from Property: Dear guest, Thank you for staying with us. The nearest station, Kiyosumi Shirakawa Station, is served by two subway lines, the Hanzomon Line and the Oedo Line. Access is very convenient. We are very happy that our hotel was useful as a base for sightseeing. There is a cafe near the hotel. We sell meal tickets, so you can use them for breakfast and lunch. We are very honored that you liked our hotel. We will continue to strive to improve our service so that our customers will be satisfied. We hope that you will stay with us again next time. Thank you for your review .HOTEL MYSTAYS Kiyosumishirakawa
Guest User
Standard Triple Room Non smoking
Checked in Feb 2024
Travel with friends
2 Reviews
3.7/5
Posted on Mar 28, 2024
Hotel was about 15 minutes from any train station. There were three single beds to one room which was a bit crowded but nothing too crazy. Good place to stay if you just need a place to sleep.
Response from Property: Thank you very much for choosing our hotel.Our hotel is an 8-minute walk from Morishita Station on the Toei Shinjuku Line and Toei Oedo Line, and a 5-minute walk from Exit A1 of Kiyosumishirakawa Station on the Toei Oedo Line and Metro Hanzomon Line.Please note that it will take longer if you use a different exit.Please contact us if you have any questions about the way to the hotel.We would like to utilize your feedback to improve our services in the future.Thank you very much for your kind contribution during your busy schedule.
Mas-Atlanta
Standard Triple Room Non smoking
Checked in Jul 2023
Family
6 Reviews
5.0/5
Outstanding
Posted on Aug 3, 2023
The room was very clean. The laundry units on the first floor really help and comparatively very cheap to use. Before the check out we asked for a taxi and it came right on time and the staff was very helpful.
Response from Property: Thank you for your stay. Our cleaning staff works hard every day to make our guests feel comfortable. We strive to provide suggestions and support to our guests' needs and requests. Thank you very much for your compliment. The laundry corner has 2 washing machines, 2 dryers, 1 vending machine, detergent vending machine, ice machine, and microwave oven. Available 24 hours a day.Washing machine・・・1 time (30 minutes) 200 yenDryer... 1 time (15 minutes) 100 yenLaundry detergent: 100 yen per piece (for one wash)Please ask the front desk staff to arrange a taxi. (9:00 to 18:00 during business hoursWe will continue to do our best to satisfy our guests, so please stay with us again next time. We are looking forward to seeing all of our staff.Thank you for your review.Hotel Mystays Kiyosumishirakawa
Manish HK
Standard Twin Room Non smoking
Checked in Nov 2023
Family
8 Reviews
4.2/5
Very Good
Posted on Jan 14, 2024
2 star hotel , ,near to Kiyosumi Shirakawa subway station , took 8 min walk from station to hotel with 2 under 10 years old kids , kindly note , in subway station only exit A3 has lift , don't take exit A1 or other if you have heavy luggage, I took A1 and suffered, so I don't want other do the same mistake :) , easy to reach city canter.
All in all very basic hotel, value for money .
Response from Property: Thank you very much for choosing Hotel Mystays Kiyosumi-Shirakawa.If you use the nearest station, Kiyosumi Shirakawa, the closest exit is Exit A1, but there is no elevator.The other nearest station, Morishita Station on the Toei Oedo Line and Shinjuku Line, has an elevator.If you have any questions, please contact the hotel for further information.We will continue to strive to improve our services, so please come stay with us again next time. All of our staff look forward to serving you. Thank you very much for taking the time out of your busy schedule to write us.
Trixie
Standard Triple Room Smoking
Checked in Sep 2023
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Oct 22, 2023
I had an amazing stay in Tokyo! The location is fantastic, just a stone's throw away from the metro subway, making it incredibly convenient for exploring the city. The room was not only spacious but also impeccably clean, and the big bed provided a comfortable night's rest. I'm already looking forward to coming back and will definitely choose this place again. Highly recommended!
Response from Property: Thank you for using HOTEL MYSTAYS Kiyosumi Shirakawa.We are happy to see that you were satisfied with your stay.We will continue to strive to improve our services to ensure your satisfaction.Please use us again when you come to Japan again.Thank you for your feedback.
Rony5057
Standard Triple Room Smoking
Checked in Jun 2023
Family
2 Reviews
5.0/5
Outstanding
Posted on Jul 20, 2023
Hotel quite new and room is very clean.There’s various shop and mart around, train station just a walking distance.
Response from Property: Thank you for sharing your feedback with us. We're delighted to hear that you had a positive experience during your stay at our hotel.We're pleased that you found our hotel to be quite new and the room to be very clean. Maintaining a clean and comfortable environment for our guests is one of our top priorities.It's great to know that our convenient location, with various shops and markets around, along with the train station within walking distance, contributed to your overall satisfaction.Your kind words are truly appreciated, and they serve as motivation for our team to continue delivering exceptional experiences to all our guests. If you ever plan to visit our area again, please don't hesitate to choose us for another enjoyable stay.Thank you once again for choosing our hotel. We look forward to welcoming you back in the future.
Kara Ann
Standard Twin Room Non smoking
Checked in Jun 2023
Family
5 Reviews
5.0/5
Outstanding
Posted on Jul 17, 2023
Courteous Staff. Clean Hotel. Great amenities. Close the train station and bus stop. Thank you Mystays. Our enjoyed our stays.
Response from Property: Thank you for taking the time to leave such a positive review. We're thrilled to hear that you enjoyed your stay with us at Mystays!We're glad to know that our courteous staff, clean hotel, and great amenities met your expectations. It's also wonderful to hear that our convenient location near the train station and bus stop added to your overall experience.Your feedback is truly appreciated, and it motivates us to continue providing exceptional service and accommodations to all our guests. If you have any plans to visit us again in the future, please don't hesitate to reach out. We would be delighted to welcome you back for another enjoyable stay.Thank you once again for choosing Mystays. We look forward to the opportunity to serve you again.
Anonymous User
Standard Twin Room Non smoking
Checked in Apr 2023
Family
4 Reviews
5.0/5
Outstanding
Posted on Jun 3, 2023
Nicely located hotel, walking distance to the metro hub, was convenient to get to the most prominent Tokyo spots (Disney, Shibuya, teamLab). Worth it for the budget traveler. Overall was clean and friendly receptionist.
To be aware:
- no room cleaning during the stay;
- all extra amenities were available at the reception;
-
Response from Property: Dear customer,Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you found our hotel's location to be convenient and that it added value to your Tokyo experience.It's fantastic that our hotel's proximity to the metro hub made it easy for you to explore some of Tokyo's most prominent attractions, including Disney, Shibuya, and teamLab. We're delighted that our location catered well to your travel plans and allowed you to make the most of your time in the city.We appreciate your kind words about the cleanliness of our facilities and the friendly service provided by our receptionist. Ensuring a comfortable and welcoming environment for our guests is our top priority, and it's wonderful to know that we met your expectations in this regard.Regarding your observations, we apologize for any inconvenience caused by the lack of room cleaning during your stay. Your feedback is important to us, and we will certainly take this into consideration as we continue to improve our services.We appreciate your understanding that all extra amenities are available at the reception. Our team is always ready to assist with any additional requests to ensure your stay is as comfortable as possible.Your recommendation to budget travelers means a lot to us, and we're glad to have been a suitable choice for your travel needs. If you find yourself returning to Tokyo in the future, we would be honored to welcome you back to our hotel.Once again, thank you for choosing us as your accommodation in Tokyo and for providing valuable insights through your review. We wish you safe travels and unforgettable experiences in your future journeys.
Huai
Standard Twin Room Non smoking
Checked in Jul 2023
Family
1 Reviews
4.5/5
Great
Posted on Aug 15, 2023
It is located in a quiet area, very good for a budget trip I think.
Response from Property: Dear, Guest Thank you for staying with us. Our hotel is located in a residential area so it is very quiet. No hustle and bustle of the main road and downtown. Supermarkets, convenience stores and restaurants are all within a 5-minute walk. It is a comfortable environment. We are glad that your trip was a good one. We will continue to do our best to make our guests feel comfortable, so please stay with us again next time. We are looking forward to seeing all of our staff. Thank you very much for your review. Hotel Mystays Kiyosumishirakawa
Lee
Standard Triple Room Non smoking
Checked in Jan 2024
Family
20 Reviews
2.0/5
Posted on Mar 6, 2024
Room not clean, limited parking.
Response from Property: Thank you very much for staying at our hotel. We are very sorry that you were not satisfied with your stay. We would like to use this feedback to make improvements so that our guests have a better experience at our hotel. We would be happy if you could use our facility again. All of our staff are looking forward to seeing you.
Unnikrishnan
Standard Queen Room with Kitchen Smoking
Checked in Aug 2023
Family
6 Reviews
5.0/5
Outstanding
Posted on Oct 28, 2023
We enjoyed our 4 nights , thnaks
Response from Property: Thank you for choosing Hotel Mystays Kiyosumi-Shirakawa.We are glad to hear that you are satisfied with our services.We will continue to make every effort to make your stay with us as comfortable as possible.We hope you will visit us again when you come to Japan.