First off, I booked a deluxe suite for two people, but when I got to the room, the size and environment were completely different from what was advertised online. I booked a double bed, but what I got was a standard double, which was quite frustrating. Even knowing there would be two guests, the table was small, fine, but there was only one chair for two people. Were we supposed to stand? When we ate, one person sat on the chair, and the other had to sit on the edge of the bed, using a suitcase to hold their food (maybe they really wanted us to eat standing up). We had no choice; after a long day of sightseeing, anyone would want to sit and rest while eating. We stayed for 8 nights. On the fourth day, I asked if they could change our bath towels to clean ones. The answer was that it would cost extra. Again, speechless. Although there was a washing machine, I would never use it. If a guest had skin conditions and washed underwear or similar items, and there was no disinfectant provided in the room, then it’s better not to wash at all. Staying for 8 nights, and seeing such a huge discrepancy between the actual room and the one I paid for was one thing, but to be charged extra just to get a clean towel once was a bit incomprehensible.
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