〒102-8578 Tokyo, Chiyoda City, Kioicho, 4−1, New Otani Garden Tower, ホテル, Chiyoda Ward, Tokyo, 102-8578, JapanView Hotel Details
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1 night
Hotel New Otani Tokyo Garden Tower Guest Reviews
4.7/5
Amazing
506 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.8
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All reviews(506)
Positive reviews(501)
Reviews with photos/video(146)
Garden view(99)
Easy to get around(60)
Large rooms(37)
Close to metro(36)
Delicious breakfast(35)
Well designed(28)
Tasty restaurant(23)
Perfect for business trips(17)
Negative reviews(5)
Guest User
Garden Tower Deluxe Triple Room Non Smoking
Checked in Dec 2024
Family
4 Reviews
4.5/5
Great
Posted on Feb 4, 2025
Overall experience was very good from the luggage reception at the taxi stand, check-in, check-out, counter services and room services. Just the convenience store is not too convenient as it located in a comparatively hidden area.
Also if the hotel has its own onsen bath would be perfect.
Guest User
Garden Tower Standard Double Or Twin Room
Checked in Dec 2024
Family
5 Reviews
5.0/5
Outstanding
Posted on Jan 27, 2025
This is my second stay at Hotel New Otani Tokyo Towers. Love the authentic Japanese gardens. Service is outstanding. Wanted to stay longer but the hotel was fully booked. Tip is to register to be an Otani member to receive clunflooe room and access.
Iwan
Garden Tower Standard Double Or Twin Room
Checked in Dec 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on Jan 17, 2025
Nice environment and quiet with beautiful Japanese Garden. Location is close to MRT stations that make very good connection to everywhere. Very friendly staffs and quick response to whatever we need.
BY SOSATHA
Garden Tower Standard Double Or Twin Room
Checked in Nov 2024
Family
9 Reviews
4.0/5
Very Good
Posted on Dec 29, 2024
Overall is good. But breakfast variety should have more options. I stayed there 3 nights all food are same.
Janice
Garden Tower Standard Double Or Twin Room
Checked in Jun 2024
Solo travelers
1 Reviews
3.5/5
Posted on Jul 21, 2024
Only stayed for one night.serice was good. Location was a little out of the way.
Guest User
Garden Tower Standard Double Or Twin Room
Checked in Nov 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Dec 11, 2024
It was a very pleasant living experience in this hotel. Everything is clean. The room is a bit small though.
Dmitrii
Garden Tower Standard Double Or Twin Room
Checked in Nov 2024
Couples
2 Reviews
4.5/5
Great
Posted on Dec 8, 2024
Good hotel, but we got a separate beds and one night other people were really loud till 2am and hotel didn't do anything about it
EllaHoHo
Garden Tower Standard Double Or Twin Room
Checked in Apr 2024
Couples
8 Reviews
5.0/5
Outstanding
Posted on May 30, 2024
We had a wonderful stay here. Good location and free parking. Good for business trip or leisure trip. The view is super nice too.
Juan Alfonso
Garden Tower Standard Double Or Twin Room
Checked in Oct 2024
Other
1 Reviews
4.5/5
Great
Posted on Dec 1, 2024
Great hotel close to stations and very walkable area with places to eat. Def recommend. A few things to note is that check in desk does close for the night. Other than that i dont see many flaws, rooms are spacious with nice views.
ElaineW19
Garden Tower Standard Double Or Twin Room
Checked in Nov 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on Jan 1, 2025
Love the hotel and the location was very accessible with lots of food choices
ehouse
Garden Tower Standard Double Or Twin Room
Checked in May 2024
Business travelers
5 Reviews
4.5/5
Great
Posted on Jun 30, 2024
Very good hotel location. Service is very bgood
Frank Breemer
Garden Tower Large Triple Room-Non Smoking
Checked in Jul 2024
Family
1 Reviews
4.0/5
Very Good
Posted on Aug 22, 2024
We did not take breakfast because it was extremely expensive. The location is very good.
The new Otani also has an old part, our room was dated and big but it was disappointing because we expected the best.
The pool is 7000 yen pp. per visit.
Mie
Garden Tower Standard Double Or Twin Room
Checked in Jul 2024
Family
1 Reviews
4.0/5
Very Good
Posted on Sep 1, 2024
The hotel is very old and outdated. There are too many stores in the hotel to keep it private. However, their Japanese garden is amazing, and the old style of the hotel is somewhat enjoyable.
Guest User
Garden Tower Standard Double Or Twin Room
Checked in Jun 2024
Couples
16 Reviews
4.7/5
Amazing
Posted on Jul 27, 2024
Everything was exceptional. Especially the outdoor pool and the room size. The soaps shower gel could be better ;) Overall, very good value for money.
Gordon Chui
Garden Tower Standard Twin Room Non Smoking
Checked in Jun 2024
Family
44 Reviews
5.0/5
Outstanding
Posted on Aug 1, 2024
Nice and clean property, close to the downtown, arranged connecting room, perfect for the family