Guest User
November 6, 2023
Actually, I didn’t want to write this article, but I feel aggrieved so I might as well say it. When I checked in, it was November 2nd, which was my birthday. I booked this hotel because it had a good environment and a large room. However, when I checked in, there were only two service staff and there were more than a dozen passengers in line. I waited for half an hour before I checked in. Then I got to the room and found that there were water stains in the bathtub from the previous guest. I bought a cake to celebrate my birthday, but there were no tableware in the room, not even a small spoon. I called room service several times but no one listened. Thinking there was a restaurant downstairs, I decided to go down and borrow some knives and forks. When I got to the restaurant, I expressed my desire for a knife and fork, and an old man who looked like the manager gave me the knife and fork from the kitchen. Just when I was about to go back to the room, the manager ran over angrily, snatched the knife and fork from my hand, and then refused to take it away. His expression looked like he was about to eat someone, and then he told me to go back and call room-service. If I had been able to get through on the phone just now, I wouldn't have thought of coming down to the restaurant to borrow it. It was the first time that I saw that the Japanese could be so rude and they could not take it away but they could tell me why they had to treat me like this. I was very disappointed. I am really disappointed and it has completely changed my impression of Japanese hotel service staff. Even domestic three-star hotels will not serve tourists like this. Everyone, be careful. It has been so many days, and I still feel angry and angry when I think about it.
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