Shinagawa Prince Hotel East Tower

The hotel did not issue an invoice for my stay, and the staff didn't remind me about it. When self-checking out, you really have to remember to ask for it yourself.

Convenient, quick, and simple, it's super good! This is my second stay here because of the convenient transportation, clean hotel, and delicious breakfast.

The location is super convenient, right across from JR Shinagawa Station, and it only takes 20 minutes to get to Haneda Airport. The self-check-in system was a bit finicky; it insisted on a domestic address to complete the process, but there was staff available to help. There's a shopping mall, convenience stores, and restaurants right next to the hotel. The 7-Eleven even offers tax refunds. On B1 of the mall, both the soba noodle shop and the tempura place were delicious. I specifically booked a room with breakfast, but both mornings, there was a long line outside the restaurant starting at 6:30 AM, so I never got to eat. The shampoo and conditioner were Pola brand. The soundproofing wasn't great. On the night I checked in, Tokyo was affected by a 6.6 magnitude earthquake in Miyagi Prefecture; the bed shook horizontally for over ten seconds. As someone from Shanghai, I definitely got a unique experience out of that.

The room is quite small, but there's enough space at the foot of the bed to open a 24-26 inch suitcase. It's a small place that has everything you need. There aren't many dining options nearby, and shopping isn't very convenient. You have to walk all the way to the station for that. If you love to shop, I wouldn't recommend staying here because there's not much space for your belongings.

Very close to Shinagawa Station, just a 3-minute walk, making it super convenient for getting around. There are also convenience stores and restaurants nearby. It's small but has everything you need! I'll definitely consider staying here again next time I visit Tokyo.

The rooms in the East Tower are quite small, and the soundproofing isn't great. A particular issue was with the self check-in system for the East Tower. The booking number provided in my Trip.com order and even the phone number didn't match the hotel's system, which made the check-in process quite a hassle.

I stayed here again this year. It's right across the street from the Takanawa Exit of Shinagawa Station, in the East Tower. You can check yourself in and out, which is convenient. I stay here often for business trips, mainly because it's close to Haneda Airport and makes transferring to various train lines really easy. If you book in advance, the room rates are quite reasonable. I've tried to book breakfast before but never actually ate it because the lines were too long, so I just skipped it this time. The single room is big enough to open a large suitcase flat, which is fine. However, the luggage storage service now only allows same-day storage. Last time I was here, I could store my luggage for a few days until I returned from another location to check in again. This time, the staff member didn't even know if there was a time limit for the automatic lockers and just said she didn't know. Absolutely no service awareness; she could have checked and then gotten back to me. Luckily, I can speak Japanese, so I asked another Japanese staff member, who answered fluently and satisfactorily. It really shows how some local staff lack an understanding of their job responsibilities, the equipment within their workplace, and how to use it – it's truly baffling. So disappointing! I guess that's why she's only working at the luggage counter...

The hotel is incredibly close to the station, and Shinagawa Station is a major transportation hub for both the airport and Shinkansen, which probably explains why it's so popular. They've incorporated a lot of self-service options.