I recently stayed at Granbell Hotel Shibuya. One of the biggest positives of this hotel is the room size. The room was surprisingly spacious, especially considering the location in Shibuya. The location itself is also very convenient and makes it easy to explore the area.
The staff were very accommodating, friendly, and helpful throughout my stay. When I raised an issue about the hair dryer in my room, they responded quickly and provided a clean replacement.
However, there were some cleanliness concerns. The carpet in the room appeared to have visible stains and dirt, and the hair dryer provided in my room was extremely dusty to the point that it was uncomfortable to use. This was disappointing, as cleanliness is an important factor for many guests.
The hotel provides small bottles of body soap, shampoo, and conditioner, which was a nice touch.
Overall, if you prioritize a great location and a spacious room, Granbell Hotel Shibuya may be a good choice. However, if you are particularly sensitive to dust, dirt, and cleanliness issues, you may find the condition of the room disappointing.