Mixed feelings about this hotel. The location is great, but the service quality depends heavily on which receptionist you deal with. Unfortunately, our experience with one of them was very poor.
We booked three different rooms for three groups of friends — one room for 1 night and the other two for 2 nights. The hotel did not clearly inform us which room was booked for only one night. Later, the receptionist attempted to charge us for an extra night, claiming that we stayed longer without informing the hotel, which was not true.
After this issue was resolved and it was clear that we were not at fault, the receptionist’s attitude became unpleasant. He then attempted to charge us additional fees for storing our luggage in the hotel lobby, which felt unnecessary and retaliatory.
This entire situation could have been avoided with clearer communication and more professional service.