Reviews of Shinjuku City Hotel N.U.T.S Tokyo

Excellent location, very friendly host, fast check in and checkout, excellent bathtub, comfy bed and reliable wifi. Highly recommended!

Overall the building is brand new but tiny entrances with strps up to the lift level before it takes you to your floor. Very inconvenient to carry anything heavy up and down (strollers and luggages alike). What we really didnt like is that one of the days we realised a stranger (definitely not the guests in our next door unit) was able to enter into our floor and our gate (card access only to each floor) which is very unsafe! Make sure to lock your room door promptly everytime after opening. Our room for 4 was in another building away about 3mins walk from the main building where reception is. Reception service differs depend on which lady is on duty. The lady with fluent English is helpful, patient and friendly compred to the other who was impatient with us when we notified that housekeeping did not top up our in room amenities (green tea and coffee) for a couple days then. Our mini apartment of 2 single + 1 double beds comes with a mini kitchen + dining area which is great as there are many cooking appliances included. However windows of all 3 days open up to the next door buildings, cant really open all the way without peiple looking in. There is supposed to be housekeeping but we finally made a request to vacuum our floor after 3 days as all the snacks left behind by oyr kids were just left on the floor, in pieces or crushed powder format or swept under the beds... apparently cleaners only magic sweep the floor everyday. Also, if you need your beds made, need to put in special request too. Kids like the area which is where we are.familiar with, Shinjuku Gyoemae, nearby the garden. Not nearest to amenities but there is a 7-Eleven within steps away from our building. We will definitely.come back again for the right price.

Location is good, but difficult to find it at night. The overnight staff is helpful.

Although I made a reservation late at night on the same day, it was helpful that I could check in 24 hours a day. It was very clean and comfortable!

After checking in, I found out that we were in another house🏠… The room was very small, and the bed was also very small. Three people stayed in one bed of about 150, and the other two had one bed of 90, which was even smaller than a small bed in a massage parlor… There was no washstand either, so we had to brush our teeth and wash our faces in the kitchen sink, which was very embarrassing, but the room price was not cheap. The only advantage was that it was close to Shinjuku subway station, about a 10-minute walk.

The hotel is located about 500 meters from Shinjuku Gyoen National Garden and 1 km from Shinjuku Station. The room is OK, with one large bed and one small bed, which is OK for two people. The service staff is very good, very professional, polite, warm and thoughtful. It is similar to domestic economy hotels, but the price is three or four times higher. Hotels in Japan 🇯🇵, especially Tokyo, are very expensive…

Small downtown hotel. Found three beds. It's called having a kitchen. The bathroom is separate from the toilet paper. Across the street downstairs is the supermarket. It doesn't take 3 minutes to walk to the MTR station. You can eat anything at the turn. Xu left check in at 4 o'clock. The room has no view... It is impeccable.

Good customer service, clean room, and plenty of space. The environment is quiet. There is plenty of room for 3 adults to move around.

The hotel is very convenient for transportation. There is a subway station 5 minutes away, a restaurant 2 minutes away, and many convenience stores nearby! The space is large and someone cleans every day. Highly recommended🥰🥰

Excellent solution for a family of 4. Even with children of different sexes. Large bathroom, excellent filling of shampoos, soap.

The place is relatively small and the air conditioner is in a very bad position, facing the bed.

Yes, but I only gave water once.

The check-in area and the accommodation are 100 meters apart. I dragged my luggage and trolley to the room where I checked in. There are three steps before taking the elevator. The luggage must be carried up before taking the elevator. The check-in staff is not very friendly.

I left my key in the room, but they opened the door even though it was busy. You can check in at the self-counter and stay for a while during the day.