Reviews of Imperial Hotel, Tokyo

It completely deserves the reputation as the elegant 5-star Japanese hotel with a tradition of over a century. The Japanese detailed-minded and dedicated services provided by every member of the staff are impressive. They are always more than helpful. My luggage was already handled by the bellboy before I got into the entrance. The staff member whose surname is 茨木 (Ibaragi?) accompanied me to the guestroom and made neat and helpful introduction to the facilities of the room as well as the hotel as a whole. Room cleaning / tidying services were provided at least two times per day. On the day my friend and I checked out, my friend inadvertently lost her phone at the washroom in the public area of the hotel, but with the dedicated assistance of the staff members, the phone has been found. We are more than grateful for their great help. The hotel bar, the Old Imperial Bar, serves high quality cocktails and has a wide range of collection of good whiskies, which is a must-go if you have an opportunity to visit the hotel.

The service is top notch. The room is clean and well equipped. The style may not be trendy but furnitures are well made and high quality.

A beautiful hotel. The staff were so friendly and nice. Enjoyed my stay very much. Definitely will come back again.

Very nice stay, recommended we all very satisfy

Staffs are professional with well trained . All are able to communicate in English. The hotel is far walking from Ginza station about 10-15 minutes. It’s nearby Hibiya metro line.

It ok to stay

The check-in process was smooth and efficient The location was perfect—close to major attractions but still quiet enough for a peaceful night’s sleep.

This is one if the best hotels in Tokyo. Lets visitors feel kindly, friendly,peacefully and safely. They provide nice quality of room’s facilities. The room is clean, warm and comfortable atmosphere. We always choose this hotel for the first choice.

This hotel is in a great central location that is within walking distance of everywhere in the Ginza area. Hotel is a little old and thus showing a little bit of wear-and-tear. Nevertheless, the service was great.

Friendly and helpful staff, definitely 5 stars hotel. We will come back again

Everything was perfect. Just too good.

The hotel is magnificent, with the luxury of the last century. The rooms are comfortable and well equipped. After staying, you will feel the attentive service everywhere. Problems are dealing quickly and efficiently. If you sit near the window in the restaurant on the 17th floor, you can enjoy the view of Hibiya Park and the garden of Imperial Palace. Ginza is also within easy walking distance and Takarazuka Theatre is nearby. When you need a taxi, there is always one waiting to serve you. If you need to buy gifts, the underground level has everything.

Very good service and people are so kind

Service is top-notch. The rooms don't have amazing views because we got it on a deal. But pool and spa facilities, as well as the lobby cafe are all great.