Hot spring Hotels in Tokyo

We stayed for 4 nights at this hotel. The location of the hotel was perfect as it was right next to the Tokyo tower so the view was beautiful at night. The hotel is also less than 10 minutes away from 2 metro stations so travelling around the city was convenient. The room size was big so we slept comfortably as a family of 3. The toilet was also big with a modern set-up which we liked - will definitely stay here again.

We felt that this hotel was centrally located in Ginza and we had quick access to a lot of the shopping and attractions nearby either by walking or using the metro. The hotel is surrounded by good restaurants and convenience stores. The check in was smooth but our room was not available until 4 pm. They do offer luggage storage in the lobby and will deliver luggage to the rooms. The lobby offers a light breakfast (for a fee), a welcome coffee in the morning and they have a spring water fountain that dispenses cold water. There is also a spot in the lobby where you can grab your toiletries for your room or items for the onsen room like the yukata. There is also a pillow selection area and it might be worth getting here promptly because once they're gone they are gone! The rooms were comfy and quiet. We booked a run of the house and although our bag was originally marked to be delivered to a bigger room we got a much more compact one. We didn't mind as we had gambled when we made the choice and saved a bit because we did. The room had a large TV, a small work station and a very small bathroom. The room was still well equipped and we had a kettle, mini fridge, air purifier/humidifier, fabric freshener, spots to hang our clothes and enough room to put our large luggage without it being in the way. The bed was very comfy and we felt we got a good night's rest. The room also had good WiFi and a number of outlets including a few USB plug ins. The room had a tablet which was kind of gimmicky but could control the lights, AC or heat and the TV. There were some videos on demand including some adult content. I spent more time than I felt I should trying to figure out how to screencast and ultimately was not able to. There is an option to select a language on the tablet but some instructions are only in Japanese. We played with the tablet a bit the first night but it wasn't really needed to enjoy the room. We thought it was funny that we only got one long pillow and each day they offered one bottle of water despite the double occupancy.bit is worth while getting the pillow selection and without it we aren't sure how we would have slept. We felt for a hotel that calls itself ”premier” the one pillow and one bottle was off. The onsen for men was on the second floor and women were on the third floor. The men require no code but the women's code changes daily and you have to pick up the code from the front desk each day. They have shampoo, conditioner and body/face wash and the onsen is pretty clean but on the smaller side. Each time I went there were 4 men in the soaking bath and that is pretty much the limit. There isn't water in the onsen area but there is a vending machine and water dispenser in the hallway. The women's onsen was not as busy according to my wife but she did note there were guests that weren't aware they should have quiet conversations or none at all. There are lockers provided in the change room and clips to put on your sandals to mark them. There are no towels or wash cloths here though and you have to bring the towels from your room and the cloths can be picked up in the lobby. The laundry area was normally available and they have two washers and two dryers. It takes about half an hour each to wash and dry and they provide laundry detergent. They could use some English signage in the laundry area as it seems some people weren't sure how to use the machines like how to start or that they needed to empty the dryer lint. Each time I used the laundry machine I removed about a quarter inch of lint from the screen which shows that they aren't being properly maintained. The hotel only offers room service to rooms if you put a room service magnet on the door before 11 am. When the magnet is hung it is cleaned well and they replace the towels and bring you your one bottle.

I have to say I was excited and looked forward to my stay. At the end. I don’t think it was worth it. And it was because of what Hoshinoya Tokyo is, it is a ryokan, not a hotel, and it is a Japanese chain. It was not imbued with the spirit of providing utmost comfort and pampering to its guest. It is more focused on the onsen, the Japanese culture, and the provision of daily meals. 

It is not where you should stay to hear a lot of Yes. No concierge service, so they won’t help you get a reservation because they provide meals in the ryokan (which hotel doesn’t?). No early check in or courtesy late check out. If you want to check out late, it’s 9,000 JPY per hour - even when it doesn’t cost the hotel anything. No currency exchange service. If you want to order meals, you have to place the order the day before. No bathrobe provided, and when asked, first they said they didn’t have them, then they provided but warned me I should only wear them inside the room (I don’t remember a time in my life when I wore bathrobe walking around any hotel), and that since the quantity was limited, they would not change the bathrobe during my stay - it all sounded like a conversation I would have with my school principal, one that was not so friendly.

The fancy picture of the centerpiece which flooded Instagram was one place on the hallway, first floor, where we took off our shoes before entering the hotel. Reception is on the second floor, and the interior was a mixed in style, I don’t know how to call it. It was dated and furnished with uncomfortable sofas and chairs. We and other guests were not allowed to checked in until 3 pm (regardless whether a room was available) so we could see several parties, some with small children hanging out on those sofas like at a train station. Not all of us can time our flight to arrive at the hotel at exactly 3 pm, so it was a tiresome wait during which we were provided with one cup of tea per person the whole time. After that long wait, the welcome ritual with snacks at the lounge on our floor became quite pointless. We already did not feel welcomed. Service at Hoshinoya Tokyo was also not great and definitely not 5 star. As a guest pointed out, it’s difficult to get to the entrance via taxi. The basement entrance was dark. Room cleaning was not reliable - we left the room for 3 hours in the morning, came back at 1 pm and the room was not cleaned. But if you stayed in (which well, what you are supposed to do at a ryokan), they wouldn’t go in to clean or even asked if you wanted the room to be cleaned. On such a day, I asked if I could get new towels when we left for dinner, the staff said yes, but nothing happened when we came back and no follow up call to let us know why. There’s no view from our room (executive room at the corner). The hotel is surrounded by other taller buildings. When we opened the window screen, we could see people from the other building office and they could see us. It’s all grayish. 

 Staying at a ry

A beautiful boutique hotel with a rooftop onsen, at a great price. The room was small, so bring trunk-style luggages instead of those that open flat if possible. I could fit my trunk luggage easily into the nook below the tv. The semi-double bed is also smaller than your regular queen sized ones. While the location is great, it is a long walk from the main Shinjuku JR station, and the distance was truly felt when my feet was in pain and full of blisters from the second day on. The entire hotel was also very dusty for some reason, and it made my partner’s sinus infection act up badly. So I would recommend staying elsewhere if you’re sensitive towards dust. The onsen on the other hand, was great. Didn’t think I’d use it often but I ended up going every night. The onsen water smelled like chlorine most of the time, so don’t expect natural spring water. PS: Men’s onsen is equipped with Dyson hairdryers, but they’re not as strong as the one at home! Women’s one has a different hairdryer, but stronger and nicer than the one in the room. Staff were polite and helpful!

Not too long walk from stations, walking distance to sensoji and other travel points. The breakfast provided blows my mind, definitely worth it. The onsen operate for long hours, even in middle of the night. Definitely thumb up.

It was new so it was clean and comfortable. There is everything in Ariake Garden. Hot spring facilities are also available for a good price. The hotel and garden are connected inside. It is convenient but quite, walking. I felt that there were not many rooms to enjoy the view. I thought the restaurant was not too large. A little good business hotel, city hotel, and you will get more satisfaction. I wonder if I should expect too much ‥ in the Gulf area. Of course, the staff will respond politely. Is it due to personality? I felt sorry for those who lack explanation. I spent my time actively asking ”can you please?” ”Can I?” etc. I entered the winter vacation and there were many small children with the baby welcome inn.

A new hotel that is clean, has good Wi-Fi, a nice onsen and a great place to break up a trip before you fly or after a long day of flying. Connected to the Terminal 3 (international terminal) it is build on top of a small shopping mall with a few restaurants. The hotel has pushed for self check-in and check-out and has a row of these machines with a very small face-to-face area. Some people might not like this. For me the check in machine didn’t work properly and the staff helping me took 4 tries before it would scan my passport. Check-out was fast though and took under a minute. My room had its own air conditioner so in winter the room wasn’t boiling hot which for me is a very major plus point (if you’ve travelled in Japan in winter a lot you will know what I mean!). I’d be very happy to stay here again

A very good hotel. The front office checked in very professionally and quickly. They answered a lot of questions. The various package services were very responsive. The breakfast was delicious. I tried several restaurants. The dishes were very good. The cleaning service was very timely every day. Very well done too.

The location is great, right next door to Tokyo Station and walking distance to the Imperial Palace. The staff in this hotel are fabulous, very polite, helpful and attentive without being intrusive. Check in was a nice easy process and I was kindly shown to my room. The room itself is fine, I've stayed in better Four Season Hotels but there was nothing wrong with the room I was given. The bed was comfy but the pillows I found were way too soft. I'm sure however if I'd asked they would have replaced them with firmer options. They also had limited charging sockets near the bed but not close enough for shorter cables so I had to charge my phone on the other side of the room. The shower was powerful, there was a nice deep bath but no bath salts and the bathroom amenities are not miniatures but rather large dispensers, great to save on plastic waste. Robes, hair dryer, tea and coffee facilities and mini bar are all provided. It appears they don't offer a pressing service because when I requested this they suggested an iron and ironing board to be brought to me instead. I personally don't mind ironing my own clothes so this was fine for me. WiFi was very good. The gym and restaurant are located on floor 7. The gym was nicely equipped for a hotel gym and had just about enough kit to get a decent workout in. They had a selection of cardio options as well. There are tin bottles of water and towels readily available. The hot pool was nice to relax in after and they also had a steam room and jet massage shower. Breakfast I had both as room service and in the restaurant. The menu was the same in both but you had more freedom on portion size with the continental option in the restaurant. I also had dinner room service whilst at the hotel. Room service was quick, normally arriving within 30mins of the order being placed. The food was well prepared and delicious. My only constructive criticism would be, it would have been nice to have had more choice, I found the room service menu limited, and I'd like to have had more local Japanese options, especially sushi. All in all a good hotel with fabulous staff in a great location. It wasn't however perfect with the points mentioned above so I can only award this hotel a 4* rating.

Hotel is nice and new with sea view that near to train station, it is quite suitable for family travel, it has hot spring, excellent breakfast with shashimi and ramen at night, but the location is a bit far away from the City, transportation is not so convenient to airport, only one bus at 12pm to Narita airport. Service is good but a bit difficult to communicate in English if you don't understand Japanese.