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5 star

Andaz Tokyo Toranomon Hills- A Concept by Hyatt
4.7/582 Reviews

Andaz Tokyo Toranomon Hills- A Concept by Hyatt

Central Tokyo Tokyo|0.34km from Toranomon Kotohiragu
This review will be hard to write, it's a very nice hotel but I also find it hard to recommend to tourists. Room: The Tokyo Tower view room is very pretty at night. The bed is comfy. I don't like having the closet on the opposite end of the sleeping area though, I find that very inconvenient when packing/getting ready. And for a hotel that opened in 2016, that TV is tiny and needs to be larger. The Aesop products are nice, and come in big bottles with pumps (which I prefer over tiny bottles). They also have the coolest slippers! Service: Concierge helped me reserve dinner, and had confirmation letter ready at check-in. Check-in/out was fast and easy. They offer free HH in lounge, I was pleasantly surprised to find live performance! Food offering during HH is pretty basic, but that's ok because I'd rather be eating in the city anyways. Evening turndown service could be enhanced a bit, may need to borrow a page from your colleagues at Grand Hyatt ;) Location: This is the one thing that truly sucks about this place for tourists. Toranomon Hills is a very business-heavy area, a ghost town after 6 p.m. There's no department stores, no shopping, only two convenience stores nearby, barely any dining options after 9 p.m. To do anything you'll need to get on a subway/taxi from hotel. The walk to the subway station is frankly a little longer than I like, but it's indoor underground which is nice for cold and rainy days. Overall, I would recommend a stay here if you're on a work trip and your office is in the area. Or you just have to check this place off your bucket list because of its design or the room with Tokyo Tower view. As a typical tourist in Tokyo who values convenience and accessibility to restaurants and shopping, I probably won't be back. It's a shame because this place has so much potential if it was in a better area, but I guess you can't have it all!
The Tokyo Edition, Toranomon
4.3/5114 Reviews

The Tokyo Edition, Toranomon

Central Tokyo Tokyo|0.56km from Toranomon Kotohiragu

Latest booking 10 hrs ago

The hotel is centrally located and I think that’s basically the sole reason I may consider staying at it again. Checking in was smooth (thanks to the HK colleague seconded from Ritz Carlton HK), and other than that, I think your hotel staff needs re-training, especially the concierge team! Terrible service and clueless! My friends who were also traveling were not as lucky at check-in. One wasn’t able to get his room at 6pm and was asked to wait (20 mins), and when he finally got his key, he went into the room where someone was already in it. Who could expect this kind of mistake happened in a “modern luxury hotel”? My other friend nearly traumatized trying to check-in with a staff who can’t really speak English and don’t understand what “confirmation number” means. To me, the only disappointment was no upgrade at all even I was a Titanium member then. But well, I of course understand it is “subject to availability”. Hotel itself and its location is superb and definitely create a modern luxury feeling. But I’m staying in a HOTEL and HOSPITALITY and SERVICE should be the most important. And Edition Tokyo fails in all aspect, and maybe this is how you want to create a “lasting memory”? The short lady at the concierge was rude and impolite. When I was trying to ask about the timetable of the airport bus and where the stop is, she simply said why don’t you check it online cos you need to use your credit card and book anyway! I cannot believe this kind of service in Japan, let alone at a 5-star Marriot managed hotel. In the end I let my friend to handle it and she told me she talked to 3 different concierge colleagues and each gave a different answer, in the end it had to escalate up to the duty manager to get a concrete response on how to take the airport bus to Narita. Crazy! Then on separate occasions we went to the lobby bar. We requested to sit by the window and the waiter there said “it is reserved” on every occasion. In the end of course the sofa by the window was empty (and on one occasion it was empty till the bar was closed). I got annoyed and asked for the restaurant manager and I said “if you need a minimum spending just say so, why you have to put us at the bar table?” She said she would look into it and of course no one has yet to give us a good reason why is it the case. And service at the bar was appalling and to a certain extent I would even use “racist” to put it. As a Titanium with Marriot Bonvoy and a Globalist with World of Hyatt, I must say I made a terrible mistake staying at Tokyo Edition. I am sure I would receive better treatment and a better holiday experience if I stay at Andaz Tokyo which is across the street!

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Explore Guest Reviews of Hotels in Tokyo

Searching for hotels near Toranomon Kotohiragu? Compare room rates and reviews to find your ideal stay.
The Blossom Hibiya
4.6/5379 Reviews
Ginza
Hotel is located 5min away from Shimbashi station and walkable to the popular Ginza area. The lobby is on the 18th floor, don't even need to leave the hotel for amazing expansive views of Tokyo. Would stay again if visiting Tokyo. Staff were helpful and polite, had a scale at the desk for luggage weighing.
Hotel Toranomon Hills
4.6/551 Reviews
Central Tokyo
It's a new hotel, not in the central business district, not far from Tokyo Tower. Everything is good, except that the room feels a bit smelly. The hotel room is well designed. The floor I live on has a lounge, and the breakfast is more Western-style. There is a ramen restaurant downstairs in the hotel that is very delicious and is recommended by Michelin.
Andaz Tokyo Toranomon Hills- A Concept by Hyatt
4.7/582 Reviews
Central Tokyo
This review will be hard to write, it's a very nice hotel but I also find it hard to recommend to tourists. Room: The Tokyo Tower view room is very pretty at night. The bed is comfy. I don't like having the closet on the opposite end of the sleeping area though, I find that very inconvenient when packing/getting ready. And for a hotel that opened in 2016, that TV is tiny and needs to be larger. The Aesop products are nice, and come in big bottles with pumps (which I prefer over tiny bottles). They also have the coolest slippers! Service: Concierge helped me reserve dinner, and had confirmation letter ready at check-in. Check-in/out was fast and easy. They offer free HH in lounge, I was pleasantly surprised to find live performance! Food offering during HH is pretty basic, but that's ok because I'd rather be eating in the city anyways. Evening turndown service could be enhanced a bit, may need to borrow a page from your colleagues at Grand Hyatt ;) Location: This is the one thing that truly sucks about this place for tourists. Toranomon Hills is a very business-heavy area, a ghost town after 6 p.m. There's no department stores, no shopping, only two convenience stores nearby, barely any dining options after 9 p.m. To do anything you'll need to get on a subway/taxi from hotel. The walk to the subway station is frankly a little longer than I like, but it's indoor underground which is nice for cold and rainy days. Overall, I would recommend a stay here if you're on a work trip and your office is in the area. Or you just have to check this place off your bucket list because of its design or the room with Tokyo Tower view. As a typical tourist in Tokyo who values convenience and accessibility to restaurants and shopping, I probably won't be back. It's a shame because this place has so much potential if it was in a better area, but I guess you can't have it all!
Bnb+ Toranomon
3.5/56 Reviews
Central Tokyo
You can walk to Shinbashi Station in about 10 minutes. The bed and shower were clean and it was saved that there was a dressing room in the shower room. There is also a key locker. The dormitory itself is quite small, there is no place to spread the luggage. Also, the public space is only a small table in front of the elevator. I think you can spend comfortably if you have less luggage.
The Okura Tokyo
4.7/589 Reviews
Central Tokyo
A very good hotel. The front office checked in very professionally and quickly. They answered a lot of questions. The various package services were very responsive. The breakfast was delicious. I tried several restaurants. The dishes were very good. The cleaning service was very timely every day. Very well done too.
the b shimbashi toranomon
4.1/572 Reviews
Central Tokyo
It is not a short distance from Shinbashi Station, but it is a short distance. Even from Karasumoriguchi Hibiyaguchi Dochika to the hotel, there are restaurants and it is lively. If you walk straight on the main street, you won't get lost. The hotel is new and clean and the staff are kind. There was no amenities cleansing face lotion emulsion in front of the elevator. There is a toothbrush cotton swab in the room. Pajamas are one-piece type. It was good that there were many outlets in various places. There was also USB. The shower is functional and comfortable. The toilet washbasin is also beautiful. I stayed in triple, but the twin bed was big and good. There was one kind of bread for the morning service, the first day was a croissant and the first day was Mahin. It seems that I have to go early. It was a hotel I wanted to stay again.

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Average Temperature

• January to March: 8.98°C during the day, 5.13°C at night

• April to June: 20.28°C during the day, 16.65°C at night

• July to September: 27.27°C during the day, 24.07°C at night

• October to December: 15.08°C during the day, 11.49°C at night

Average seasonal Rainfall

• Spring: 74.43 cm

• Summer: 141.07 cm

• Autumn: 175.03 cm

• Winter: 98.4 cm

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