Margaret
November 27, 2023
Me and my 14 yo daughter booked reservations and within 5 min of being there a cockroach came out of the drawer with the Bible. I’m from AZ so I know they are everywhere but the problem is the drawer was also full of broke off bug legs, evidence they don’t really clean the rooms except superficially. There were even more bug droppings/legs in the drawer with the phone book. The worst part is that we checked in about 2:15 and reported the problem to the front desk and apparently another group was leaving because of bed bugs. The mgr said they “just had the hotel sprayed for bugs 2 days before so all of the bugs are coming out.” I asked the mgr for a different room of which there were none and asked for the room to be cleaned. We went into town to see if there were any other rooms and through a round about way found a clean room in a Boarding house. It was smaller but felt and appeared clean and had great mgt. I went back to the hotel at 4:10pm and asked for a refund because of the bugs and we found another place. He said he could refund the 2nd day but not the first because it was after 4pm. So if I would have arrived a few minutes earlier he could have refunded it. Don’t stay here! My daughter pointed out how part of the outside roof was literally being held together with tape. I do not know how or why it has 4 stars on ******* but it is a 0 star, unless you are ok with dark, dingy and dirty rooms and poor customer service.