11 Reviews
Xander
Tomsk|1.79km from Pavilion of Lovers
Visited your hotel on April 16. Booked standard room 5500 + breakfast 1800. First of all, I was encouraged to write. The room was paid immediately, in addition with breakfast. After we left the hotel, 2 hours later, I was called by the administrator and in a very indictmental and demanding tone, without the slightest desire to understand the situation, reported that I was on breakfast with my wife, He did not pay it and allegedly should immediately make the payment! And I quite politely told her that I had breakfast paid together with the number in advance, but the administrator began to argue with me and convince me to the opposite, thus putting my reputation in one row with fraudsters and similar people! After I insisted on my position, she all made it possible to make mistakes and will deal with additionally. 5 minutes later, I called back where I heard an apology to my address and a suggestion of some candy handwork! Please the hotel management pay attention to the work of the staff, especially such as administrators! These are the faces of your hotel. I believe that this kind of ”call” in the indictment tone, without pre-examining the situation, is unacceptable in a hotel, which is one of the ”non-budgetary” and best Tomsk! Also in addition : Number 232 - There is a chicken ordered for dinner - salted There are no questions for breakfast, everything is very delicious.
