Huaguoshan Rongxin Hotel

I came to Tongren hoping to stay in the best hotels and have a different experience every day, but I ended up having a major disappointment. Firstly, the location is quite good; a 40-minute walk along the riverside path leads to the scenic area and the city center, Zhongnan Ancient Town, allowing you to experience the leisurely lifestyle of the locals. However, the facilities and service were utterly disappointing, to an unbearable and infuriating degree. The room facilities were quite outdated; inserting the card required multiple attempts to get power on, reminiscent of ancient people trying to start a fire by rubbing sticks together. The buttons were also peeling and faded. But the most eye-opening thing was the air conditioning. Even after turning on the air conditioning for over an hour, the room was still unbearably hot. Calling the front desk revealed that the hotel had turned off the building's air conditioning for the guests' convenience, leaving only natural ventilation. The weather forecast showed around 24 degrees Celsius that day, and the room's small windows meant poor ventilation, likely making it a few degrees warmer. The air conditioner panel and fan showed 28 or 29 degrees Celsius; I wonder if that's accurate? The sweltering heat kept me tossing and turning until midnight, unable to fall asleep. Half-asleep, I hastily ate breakfast in the morning, quickly checked out, rebooked a hotel, and planned to catch up on sleep before continuing my delayed trip. Meanwhile, at the same time, hotels of the same standard, both in Fanjingshan and several kilometers away, offered air conditioning. I wonder, for your hotel, is air conditioning a facility that guests should freely choose to use, or a privilege that the hotel can arbitrarily decide whether to bestow upon them?

Perhaps all my luck with opening hotel blind boxes in Miao village had run out? I chose this hotel because it's located on a small mountain, but close to the high-speed rail station (a taxi ride costs less than ¥10). To ensure I was well-rested for climbing Fanjingshan the next day, I booked a 42-55 square meter twin room, specifically requesting a quiet, high-floor room away from the elevator. I arrived at the hotel after getting off the high-speed rail at 6:20 PM. Eager for dinner, I checked in in less than a minute and went straight to the 12th floor. As soon as I got off the elevator, my room was right across the hall. As soon as I inserted the room card, the air conditioner started blaring, accompanied by a beeping alarm. We thought we hadn't closed the door properly or inserted the card correctly, so we tried everything again, but the problem persisted for several minutes without any hotel staff inquiring. We went back downstairs to the front desk, explained what had happened, and mentioned that I had specifically requested a room near the elevator, asking for a room change. The front desk gave us a room card for the 21st floor. We went up with our bags, and when the elevator opened and we saw the room number, we were devastated! We found a room in the exact same location, just on a different floor. The hallway lights weren't on, so we went into our room and called the front desk to have them come up and handle it. Another girl came up, and she was very polite, showing us to other rooms to listen to the air conditioning. She changed our room, explaining that the hotel facilities were old and repeatedly explaining the precautions for inserting the power card. That's when we realized there was an identical room right next to the one the front desk had given us, but the entire floor was empty. Being two middle-aged or elderly people, we were scared and didn't dare stay there. In the end, we were put in a 39-square-meter double room on the 20th floor because there were no other rooms that matched our booking. It was the first time we'd ever experienced a room being downgraded. After all this trouble, it was almost 8 PM. The hotel restaurant was closed, so we quickly ordered takeout. Surprisingly, the delivery person delivered it to our door. We didn't expect this surprise to come again at 2 AM, of course, knocking on the door across the hall. Subsequent issues like flea and mosquito bites on our ankles, no conditioner in our shampoo, and a limited selection of hotel breakfast items were all overlooked. Checking out at the front desk this morning took only two seconds, without a single apology. Has yesterday's events already been forgotten?

I used to work there 10 years ago. It was very good, clean, the room was large, the decoration was still up to date, and the view was great. I suggest that the air conditioner switch be smarter, so that it stops blowing air when the set temperature is reached, reducing noise and ensuring a good sleep.