Puyuan Fashion Resort-Four-Well Inn

The scenic area is incredibly beautiful and peaceful, perfect for escaping a busy work environment and enjoying a quiet, leisurely stroll. The staff are all very friendly, especially Xiao Yinxing Gaogao. They contacted me by phone and WeChat in advance, and were able to help me with any questions I had, and were very thoughtful. They even prepared a small gift when I checked out. They really put their heart into it. I'll definitely come back to see the wisteria next time!

Negative Review of Siyan Well Inn in Puyuan Ancient Town, Jiaxing: Terrible Experience, Cold and Unfriendly After-Sales Service, Avoid! My stay at Siyan Well Inn in Puyuan Ancient Town, Jiaxing, from September 13th to 14th, completely shattered my expectations for traveling in an ancient town. From check-in to after-sales service, it was all a nightmare. Specific problems are as follows: 1. Chaotic room arrangement, last-minute room change with an unpleasant smell: When checking in at noon, the manager did not provide the room type I booked, claiming it was "fully booked" and promising an upgrade to a well-balcony room at Baoju Inn. However, upon arrival, the room had a pungent musty smell. The staff only explained that "due to continuous rain, wooden furniture is prone to mold," and eventually arranged for me to stay in a small room next door. I reluctantly accepted it for convenience, but it already ruined my stay. 2. Inefficient internal service, poor shuttle bus experience: It took a full half hour to transport my luggage from my original room to the smaller room I was moved to. The inn's shuttle bus not only had long wait times, but the staff's service attitude was also extremely poor, showing no service awareness whatsoever. 3. Dirty and outdated room facilities, basic functions not guaranteed: The kettle in the room had obvious rust, and the teapot had tea stains, raising serious concerns about hygiene. Even more outrageous, the bathroom had a cement floor, and the water heater stopped producing hot water after only 20 minutes of use, failing to meet even basic accommodation needs. 4. Poor staff attitude and lack of respect: Around 2 PM on September 13th, a hotel staff member contacted me, demanding I "return to my room immediately" in a commanding tone, citing "delivering a gift box" as the reason, completely disregarding the guest's itinerary. I asked for their employee number and name three times before they reluctantly provided them, showing absolutely no respect for guests. 5. Cold and apathetic after-sales service, refusal to address issues: I subsequently reported the situation through Ctrip, and the platform repeatedly requested the hotel to contact me for negotiation. However, within 36 hours, the hotel never proactively called, adopting a cold and apathetic attitude of "no apology, no compensation, no solution," completely ignoring the guest's reasonable demands. This accommodation experience was extremely disappointing in terms of service, facilities, and after-sales service. I would never come back. I also suggest that friends planning to visit Puyuan Ancient Town carefully consider this guesthouse!

The room was much larger than I expected, and the newly renovated room was very clean. It was more than enough space for a family with kids, and there was plenty of room for them to run around freely. The location of the guesthouse was also great, very close to the water play area on Candle Street, just a four or five-minute walk away. We always went straight back to the room for a hot shower after our water fights, so we weren't worried about catching a cold. Our luggage was checked in directly from the visitor center to our room, so we could go out and explore right away after check-in. Breakfast was at a restaurant next to the guesthouse, featuring porridge, noodles, brown sugar cake, sweet potato, and corn – quite a generous spread. The side dishes with the porridge had a distinct Zhejiang style; I felt like I could have drunk two big bowls of porridge with those side dishes. The only slight drawback was the angle of the spotlights at the sink, which wasn't ideal for applying makeup. 😅 However, I would definitely choose this place again next time I visit!

The room was spacious, on the third floor, with a large, quiet terrace. The blankets were a bit thick, and the air conditioning was set to 16 degrees Celsius. Playing in the water in the ancient town was a huge fun activity, especially for the kids; the infinity pool was also fantastic.

The inn we booked was temporarily closed, so we were given a new room. In the end, we only had a suite, two rooms combined into one, which was barely enough to make do. Fortunately, the service was enthusiastic and responsive, and the service impression was quite good, which restored our goodwill.

The room facilities are good, but the breakfast place is a bit far, about 6-7 minutes' walk. At first I was given a room with a linen room and a landlord's room on either side, which was quite noisy. Later I was given a new room, which was ok.

The shower door leaked a bit...otherwise it was ok. This location is not far from the late-night canteen, making it convenient for a midnight snack. There is a stage downstairs where you can hear storytelling. Relatively lively location.

The room was clean and the staff from front desk to room service were very friendly.

The entire park is under unified management, and check-in procedures are centralized at the entrance, which is better than living in Pujin outside the scenic area. If you can’t walk anymore, call a tour bus at any time. The location of the inn is very good. It is quiet in the middle of the city and only a two- to three-minute walk from important attractions. There is a FamilyMart nearby, and shopping is also very convenient. Currently, there are still many facilities that are not fully equipped and there are not many dining options. Having a FamilyMart will be much more convenient. The room is large and clean. The service of the guy at the front desk is very good. If you have big luggage, you can only ask the front desk to help carry it upstairs. Breakfast is shared by several inns, and it is very busy during holidays. When it gets colder and I can see the ginkgo trees, I will still stay at this inn, it’s good.