Eden Club House

had an excellent stay at Eden Club House, largely thanks to their personal butler service (青果). Upon arrival, the butler picked me up directly from the Wuzhen Tourist Centre, allowing me to avoid the long queues – a huge time-saver and stress reliever. Throughout my stay, the butler was constantly checking in to ensure I had everything I needed, from luggage to tickets to small daily essentials. Even after check-out, the service didn't stop. The butler made sure to follow up and confirm I arrived safely at my next destination – a thoughtful touch that truly sets this hotel apart. Breakfast offered a wonderful choice: either an international breakfast or the local 早茶市 (morning tea market). I tried the local option and absolutely loved the authentic experience. Overall, Eden Club House delivers not just comfortable accommodations, but genuinely caring, proactive service. I would happily stay here again.

This was by far our favourite hotel during our trip (and we stayed in 5 hotels, some double the price of this). Initially I was apprehensive as I didn't really like the style of the room and preferred something simpler and cleaner looking but everything was so well done and executed, it ended up being almost impossible to leave the room because it was just so incredibly cosy and comfortable! (be warned haha.). We even got upgraded to a much larger room despite staying just 1 night! The river view from the window at night was lovely and the breakfast was abundant as well! Though we would have preferred if it was served slower as most of our food got cold since they were all brought out almost at the same time LOL. Hotel also has a gorgeous garden and the overall place is gorgeous! I also saw various reviews about the butler Xiao Wei and thought it might have been one of those review us and mention our names to get a free gift thing that's popular these days but nope. Xiao Wei really was the pièce de résistance of this establishment and made our stay 100% even better than it was 🥹. He was friendly and approachable, kind and extremely sincere in every way - and his service was by far the best we've ever encountered in any hotel around the world. On the last day I found out that Wuzhen specializes in a specific Chrysanthemum tea but I couldn't seem to find it. I texted him asking if he knew which shops had it and he offered to bring me to a gift shop that was located at the exit. Instead, he surprised me with a bag of it when I texted him just 30 minutes before checking out. We'll definitely come back and stay at the Eden Club soon! In fact, it would likely be mainly because of Xiao Wei and how cared for we felt hahaha.

We had a wonderful time in Eden Club House, Wuzhen. Arrived in the cold, but was greeted with warmth by the hotel staff. Our personal butler was a young gentleman called 小潘, he patiently explained the tourist map and introduced the must go places at 西栅。Throughout our stay, he was very responsive to our questions. When we sought his help to make a reservation at a restaurant for dinner, he took the initiative to request a table by the river and sent us reminder before the time. When we checked out the next morning, he took care of our luggages and accompanied us all the way back to the tourist centre and guided us to book the ride to the train station. Thankful for the great hospitality received on Wuzhen!

My parents enjoyed the stay. The room is grand and has nice balcony that can sit there relax with tea while enjoying the chill peaceful water village vibe. Staff welcomed us and briefed us on nice spots in Wuzhen and how to walk around. Buffet breakfast was superb although 早茶客should be experienced too. Would suggest to pick buffet breakfast but go earlier to 早茶客at own cost as foods there not expensive.

Incredible property and location - on the other side of the 西栅 entrance in the midst of a beautiful garden - absolute pleasure to explore the area in the early morning before the tourists flock in. The service was impeccable - our butler, Mr. Xiao Xi 小熙, met us from the entrance and accompanied all the way to the hotel bypassing all the chaos of the tourist center crowds. We were given a lot of advice and recommendations what to see, where to go (too bad it was rainy on our arrival day and we couldn’t follow all of them) and also helped to book tickets back to Shanghai. Very grateful for all the support. Next time I’m in Wuzhen, I’ll look no further than Eden Club.

Exceptional Stay – Highly Recommended From the moment of pick-up at the guest service center to the final drop-off, everything was perfectly orchestrated. The entire experience was highly professional while still maintaining a warm and personal touch. The room was spotless, very spacious, and thoughtfully equipped, including a fridge stocked with complimentary drinks. Upon arrival, the scenic area and park were clearly explained, and throughout my stay the staff anticipated needs almost before I expressed them. What truly stood out was the exceptional service. The team was extremely friendly and attentive. While English was basic, they handled communication seamlessly using mobile translators, ensuring everything was smooth and efficient. A special highlight was the complimentary boat ride from the hotel along the main canal to the reception area — a beautiful and memorable experience. The scenic area itself is stunning: charming during daylight and absolutely magical at night when illuminated. The hotel’s location is ideal — just a few steps from the river, centrally positioned within the park, and very close to the most iconic bridges. I can strongly recommend both the scenic area and especially this hotel.