Wuzhen Boyue Hotel (Xizha Scenic Area Branch)

Overall I enjoyed my stay at Wuzhen Boyue Hotel. This review would be worse had it not been for the super friendly gentleman on the front desk who helped to resolve the problems we had at the hotel. Firstly, one of the rooms was dirty upon arrival and so the staff helped to switch the room. It was very easy to switch but we weren't happy with the overall cleanliness. The foyer was also particularly messy -in all fairness our visit coincided with Chinese New Year and Wuzhen was busy beyond imagination, but worth noting. Secondly, my main problem, we were put into the wrong room type after booking 2 premium queen rooms. I didn't initially realise but we were put in the standard double rooms. We couldn't be switched for the first night as all of the premium rooms were already occupied. For my 2 night stay in Wuzhen, we paid a premium price for the luxury room but spent half the stay in their standard rooms. The following day, I had to return to the hotel twice during the day to speak with the staff and help organise the room switch (1 hour+). Management made it rather difficult to receive reimbursement and eventually settled on a 225 RMB reimbursement for my troubles (initially I was told 100 RMB was the maximum). This is a lot less than the price for both rooms for 1 night. I understand mistakes can happen but expected them to acknowledge the mistake and reimbursement a significant part of price for night 1. The front of house staff were super friendly throughout the process, just the management not fronting up to the mistake made. See pics for difference in rooms. All in all had a great time, but it left a sour feeling for us.

The location was very good and cheap! BUT! The room is not comfortable at all. The bed was hard and the pillows were not fluffy. The bed wasn't cleaned properly (found hair under the blanket, and there are dirty spots on the pillow or the chair. Although overall, the room was clean, just not the bed. Check in process for foreigners was also easy here 😁 Amenities were pretty complete, although it missed certain things. The room was for 2 people, but the sandal was for 1 person.

very good, clean, large, shining