Our experience was extremely disappointing from the moment we arrived. To our surprise, our friends were told that they did not have a reservation, even though they had already prepaid for the first nights of their stay and had proof of payment. Instead of apologizing or handling the situation professionally, they were eventually placed in a poor, outdated room without any explanation, compensation, or discount. Our own accommodation was equally disappointing. The house we were given looked nothing like the photos advertised online. It was much smaller than expected, and the sofa bed provided for our child was tiny and extremely uncomfortable. Our child had a very difficult time sleeping because of it. The beach arrangement was another major disappointment. Although sunbeds and umbrellas were advertised as complimentary, we were repeatedly pressured every few minutes to order something because there was a mandatory minimum spend of €20. The prices were outrageous—a beer cost €8—and there was very little choice on the menu. The owners' attitude throughout our stay was rude, dismissive, and unprofessional. Housekeeping cleaned the room every day, but for some reason they always left the doors and windows open and pulled back the shutters and curtains before leaving. This made the room unbearably hot and allowed mosquitoes and other insects to get inside. To make matters worse, there was a persistent unpleasant smell coming from the bathroom throughout our stay. Overall, the accommodation was nothing like what was advertised, the customer service was unacceptable, and the way our friends were treated upon arrival was completely unprofessional. We left feeling frustrated and disappointed, and we would not recommend this property to anyone.
