Marriott Downtown at CF Toronto Eaton Centre

I booked a standard double room for four nights. Upon check-in, a very overweight white man assigned me to a special corner room. The window was tiny, and the carpet smelled awful. When I realized it wasn't what I booked, I went to the front desk to ask for the standard room I reserved. They tried to give me special corner rooms four times, which was incredibly frustrating! He made me go up and down multiple times! The overweight white man kept insisting that all they had were these kinds of rooms, and the type I booked was unavailable, and that he couldn't upgrade me. I wasn't asking for an upgrade; I just wanted the standard room I had booked! After an hour of arguing, he reluctantly gave me the standard room I had reserved. Turns out, they did have those rooms, and most of the hotel's rooms were that exact type! It was so annoying how he kept trying to downgrade my reservation! I didn't get to check in until 2 AM! Picture 2 is the room type I booked, but he kept trying to give me the one in Picture 1. I'm so angry and speechless! On top of that, most of the pillows in the hotel smelled bad!

Cleanliness: Although a bit dated, it's tidy and clean. The service is warm and friendly, and the breakfast is plentiful, even if Western food isn't really my thing. The location is superb; you can enter Eaton Centre directly from the back door, making shopping incredibly convenient. City Hall is also right next door.

Overall, it was pretty good. The room was clean and spacious, the bed was comfortable, and the location was convenient.

The towels were a bit old, and the bed sheets and towels had an odd smell. Everything else was fine though. The front desk staff were all very friendly.

The hotel environment and location were decent, but I'm truly speechless about the parking fee. We confirmed multiple times with the front desk if there would be a parking charge, and they said no. We parked for 4 days, only to find our credit card charged CAD 55 per day for parking after check-out. If there was a fee, they should have been clear about it. We could have used a much cheaper public parking lot nearby. To be charged after the fact and then told parking isn't free – this kind of communication is just frustrating! However, I must say that Trip.com's service is genuinely excellent and deserves praise. After I complained, they tried to communicate with the hotel, and when that didn't resolve the issue, they automatically covered half the cost, reducing our losses. I will definitely stick to booking through Trip.com in the future. Other apps might be cheaper, but they just shirk responsibility when problems arise – I've experienced it firsthand.

The location is excellent, with convenient transportation and plenty of dining and entertainment options.