Sonder by Marriott Bonvoy the Elm Apartments Downtown

Location: Highly praised for proximity to subway stations , downtown attractions, hospitals, Eaton Centre, Chinatown, and shopping malls.

I booked the Sonder on Elm for one week while in Toronto on business. I arrived early and needed somewhere to leave my luggage. As I didn't want to pay the $40 to check in early (considering no hotel does this if the room is clean and available), and there is no elevator, I lugged my bag down two flights of stairs to the luggage storage area. Then 4 hours hour later lugged it back up 4 flights of stairs. I tried to get customer service to waive the fee as the room was available but customer service abides by the "policy" and won't help you. I should have knows there was an issue when I walked into the bedroom and there were two sets of earplugs sitting on the night stands! Room 202 has two homeless men with who live directly outside the window (this is only a 2 floor building) that woke me up nightly screaming very loud profanity for over 30 minutes at a time. In addition, this facility is across from a hospital so there are a lot of ambulances at all hours of the night. In addition, the heating and cooling system is very loud as it come on and off all night. The bed was extremely hard foam, very unlike the majority of hotels that use a comfortable pillow top bed. The sink in the bathroom clogged at every use - it needs to be fixed. Overall, it is a nice facility, fairy clean, but I wouldn't stay here again. I barely slept all week and wouldn't recommend this place if you value your sleep.

Ideally located in downtown Toronto...easy access, clean space and comfy beds...plenty of space for 2 couples...great 24 hr. convenience store located below the Sonder. Jimmy's Coffee down the street makes a fantastic brew!!!