Overall this trip was amazing, my sister booked this for me as a Christmas present, it was an overnight stay, spa fire & ice experience & Afternoon tea, we found it and booked in with ease, twin room was lovely, however our experience at the Aztec bistro for afternoon tea was a disaster, I have a severe egg allergy & my sister had exchanged several e mails with the bistro manager, who assured us that vegan scones would be available as an alternative with no problem. On arrival at the allotted time we were met with teenage staff who actively ignored us for at least 10 minutes with 1 young man serving, 1 young lady behind the bar found the time to finish her own drink and empty the bin while walking past us standing there, when it arrived the afternoon tea looked sadly lacking, on the bottom plate was 3 tiny finger sandwiches, the middle plate was a chocolate brownie which 'may contain egg' so I cant eat it, the top plate was a slice of vanilla cheesecake which I cant even explain how awful it looked!! It wasn't even dressed up to look edible, I asked about the vegan scones as promised, 10 minutes later I was told sorry we cant provide those for you today, is that ok!!! Not really!!!