Hotel la Spiaggia

English: We stayed in this 4-star hotel for a week. This year, being a native of Lecce, I wanted to return to my Salento to enjoy the typical and generous hospitality of our people, with the scents and flavors of the excellent local cuisine. The hotel is located in an excellent position on the sea and has a modern and functional structure. Unfortunately, we encountered inexperienced, improvised, unsympathetic staff who were not inclined to the concept of "service". The exception was the housekeepers in charge of tidying the rooms, who proved to be wonderful, kind, professional and helpful. Our room was next to the hotel's "kitchen" and the fumes and smells, without adequate ventilation, invaded our patio for the whole week, infecting our clothes hanging out in the sun. The wifi was also very slow and not performing. Breakfast was very disappointing, with a savory section limited to ham and cheese (available only until a certain time, then nothing). Having needed a savory breakfast, I asked for a couple of fried eggs, which the first time were served in a timely manner. At the second request, after repeated requests and a 45-minute wait, there was no sign of the eggs, and I was forced to have breakfast in an external bar, as in the last three days (half) of our stay. I expressed my complaints to the owner regarding the poor quality of the breakfast, asking for fresh fruit and local products. The owner, "kindly", replied that everything is absolutely in line with the standards of "Italian breakfast". But if "Italian breakfast" means "fruit in syrup", "sandwich bread and/or frozen" and a lack of variety of products offered, a question arises spontaneously: "Are we really in a 4-star hotel?" The owner added that fresh local fruit, such as melon and watermelon, is not of quality, and therefore is not offered to customers. "Strangely", however, in Torre Lapillo you can see several trucks selling fruit and vegetables, and in the various supermarkets you can easily find plums, peaches, melons, watermelons, figs, grapes, and more. The reasons given are embarrassing for an owner of a hospitality facility whose mission is customer satisfaction. The least noble aspect of this story is feeling like you're being made fun of, and this is unacceptable, especially when defending the many good entrepreneurs who invest in the area with passion and enthusiasm. Another episode to frame was when we ordered two Crodini at the hotel bar, accompanied by two slices of mini-portion pizza. They served us the non-alcoholic drinks with only "bottles", without straws or glasses. Only after our request, they brought us two plastic glasses! Total cost: 14 euros! Absolutely an excessive cost compared to the service offered that

New and welcoming structure, excellent cleaning, young and friendly staff. Stunning sea and impeccable beach service. We spent a fabulous weekend, we felt welcomed and pampered, thanks to the attention to every detail. We will definitely return with pleasure

3 days in July, in this Hotel that I don't understand on what basis it is 4 stars. The plus points for us were the room, very large, well-functioning air conditioning, large TV, and then the cleanliness, really good job to the cleaning staff. The demerit points are the WiFi, very weak, so much so that the multimedia TV struggles and freezes. The breakfast is absolutely not 4 stars, often the dishes are also empty and you have to ask for replenishment, but in any case the choice is minimal and repetitive. The beach in front is nice but no more than 1 day, and the first day we arrived we wanted to take the sunbeds at 3pm they asked us the full daily price

The structure presents itself well: spacious, clean rooms, overlooking the sea. Too bad that for two nights out of four spent there, the air conditioning did not work. The wifi almost never worked. There was and was not hot water. And then...do we want to talk about breakfast? Supermarket sandwich bread and even poor quality ham for those who want something savoury, a pasticciotto or a croissant (if you arrive early) for those who have an Italian breakfast. If you want an umbrella, the rate is always the same, whether for the whole day or for two hours. The hotel boasts of having four stars. I'm sorry...but we're not there yet!

Location 10 Cleanliness 10 and praise Services 8 Room comfort 9 Room quietness 10 Breakfast 8 Staff friendliness 10 We stayed 5 nights and had a great time! All the staff is very kind, impeccable cleanliness, soundproof and air-conditioned rooms, location truly on the beach. The stretch of sea in front of the hotel has a predominantly rocky bottom, but just move about 200 meters to the left and you find the sandy bottom.