Apartamentos Turísticos Fresno

The apartment is well located near the beach, the cleanliness is good, I recommend it to everyone... my partner and I had no problems...

Amplio apartamento, buen servicio,

We booked directly with the hotel, without intermediaries, over the phone. They told us we had to pay a deposit to secure our stay. I've never done that before, but given the dates, we understood. They also mentioned they were giving us a ground-floor apartment, which didn't seem like a problem due to our mobility issues. I asked if it had a terrace, and they said it had an interior one. We thought, "Better, cooler." So far, so good. But all our joy vanished when we arrived at the apartment and were greeted by an unbearable stench upon opening the door. I honestly don't know how to describe the smell, with cables hanging from the wall and the terrace, as you can see in the photo, completely unsanitary. We went back to reception and told them we weren't willing to stay there (for the eight days we had already paid for) because of the unsanitary conditions and that they should give us another apartment. As luck would have it, there was only one penthouse left, and since we were already in Torrevieja on July 22nd, well, where were we going to find accommodation?! So we had to pay another €400, bringing the total to €1206. But even after paying that much, we didn't get any rest. We found the cutlery dirty, the dishes just as bad (one of the receptionists came to see it and started cleaning it), and there wasn't even a parasol on the penthouse terrace... well, it was awful. The bathroom, etc., etc. When I went out to the penthouse, I had to thoroughly clean the table because it was covered in pigeon droppings, and not just from one day. I think I even scratched the bar table (yes, the ones they put on bar terraces) that they had set up. I sat down in a chair and almost fell over; it was broken! And the farce continues! Since the terrace was in full sun all day (there was no awning or anything), we asked reception for a parasol. They gave it to us, but of course, without a base. So the receptionist tied it to a chair, and that's how we spent the entire eight days, constantly careful that the parasol, the chairs, and the whole contraption didn't blow out the attic window. The receptionist told me she had already spoken to her boss and asked them to please provide us with a base to hold it... We left, and we never heard anything more about the base. We found what was happening to us at this place unbelievable, since we were there as tourists. We stayed in an apartment in Alicante city, in La Manga, in Cartagena… and we had no problems whatsoever, quite the opposite. What I don't understand is the "quality" sign they have at the entrance. It's outrageous, because even reception confirmed that yes, the ground floor needed to be renovated, but I saw, besides the ground floor, many other deficiencies, and cleanliness was sorely lacking. They also told me that there was someone replacing the cleaner, but the customer isn't to blame for that situation, nor should they have to deal with any internal problems of the establishment. We go on vacation, not to solve other people's problems. See examples in the photos. Oh, and by the way, the clothesline was rusty, and as for the comfort of the bed, I suppose…

I stayed 12 days in Apartamentos Fresno. The apartments are well equipped, everything you need is there..even a washing machine. The apartments are located 50 m from the Wandeldijk with shops, bars and restaurants. The supermarket Más y más is nearby..also the bus stop A La Mata / Torrevieja. The staff is super friendly. One downside..the reception is unmanned between midnight and 8 am.

Tout est super ! La seule petite chose, c’est de peut-être modifier la literie, car les matelas sont très durs ce qui entraîne un réveil difficile ainsi que quelques douleurs matinales mais sinon tout est parfait ! 😄 le personnel est professionnel et très accueillant, merci beaucoup pour tout

Llevo yendo durante muchos años a estos apartamentos, desde que iba de pequeño con mis padres, hasta ahora que viajo con mi pareja, o con amigos, y están exactamente igual al primer dia. Cada vez está todo más deteriorado, desde los muebles del apartamento, a manchas de paredes, o poca luz. El año pasado no tuve más remedio que hospedarme en el bajo (no habia mas hueco) y aparte de un olor horrible a tuberia, el mueble del baño estaba muy deteriorado. Este año en julio, nos quedamos en otra altura, y bueno sin olores, pero el menaje cada vez es peor, tijeras rotas que no cortan, platos con manchas... Aún asi volví en Agosto con mi pareja, nos dieron una interior, y sinceramente hay que cambiar las luces, no alumbran nada, son del siglo pasado. Pero lo peor de esta ultima vez fue la atencion de recepcion por parte de una señora morena alta y con muy malas maneras. Siempre a partir de las 14:00 si estaba disponible dejaban entrar, sin cobrar suplemento (lo entenderia si fueran las 10), y quedando 2 horas para la entrada normal me queria cobrar 30 euros. Luego que la plaza de garaje si pagaba las 3 noches ya me daba una mejor, cuando siempre me han dado una, y lo pagas todo al final, se lo digo, y me dice que vale, y me da la más estrecha de todas en un rincon, sabiendo que llevo un todoterreno porque me lo pregunta, y habia muchas vacias... vaya mujer más rancia. Sin embargo, sus compañeras, tanto la que siempre me ha atendido, una pelirroja y la otra joven morena, da gusto asi