Residence Theresia- Tailor Made Stay

The apartment is in a beautiful old building, in an excellent location, just a few minutes from the Canale Grande/Vecchio. Very clean and tidy. Clean textiles. Spacious. Once a week, a thorough cleaning and replacement of bed linen and towels is carried out. The bathroom is beautiful and well equipped. However, only the bare essentials and basics are available. You have to ask for standard items such as tea towels or pot holders. In addition, the noises from the kitchen are unfortunately very loud and disturb sleeping considerably (heating system and extremely loud refrigerator). Nothing happened when I asked to turn the heating system off at night. The air conditioning works, but is extremely loud when in use. The refrigerator was incorrectly set and is poorly designed. The condensation runs under the vegetable compartment and, by raising it, makes it almost impossible to close the door, which is then blocked. Problems such as the incorrect setting of the refrigerator or the broken toilet cistern were quickly resolved by the staff. Some of the walls could be painted and some items could be replaced (e.g. broom in the bathroom). The staff are attentive, but you don't feel particularly welcome as a guest. A service is provided for the guest with the necessary courtesy. Anything beyond that is not considered necessary. Conclusion: good accommodation in a top location, ideal for undemanding and short stays. Too expensive for me with these shortcomings. With a little effort, the guests' stay could be improved and made more pleasant. It's a shame that there is so little customer loyalty.