Enter Backpack Hotel Reviews

We had really bad experience in this hotel. I don't understand how this hotel could have a good review, small and smelly rooms, bugs in the bed, dirty and old kitchen. When we checked in and went to the room there were a rubbish in the bathroom, smelly and very small room, there were not even space to open the suitcase, but that is not the worse yet. First night we had bed bugs in the bed and I had a lot of bites. We inform to the reception and the receptionist kindly move us to another hotel, but the damage was already done I got Cellulitis infection from the bites, pain, itchiness. We asked to talk to the manager and the receptionist tell us that there were not a manager at that time but she would inform them about this matter. I went to the emergency and I have been hospitalised for the severity of the infection. We were in Tromso only for 3 days to see the northern lights but I spent my time in the Hospital. We never been contacted by the management at this matter until we sent 2 emails to them and finally got an answer. They refund the hotel stay, which was very logic and never paid the pharmacy bill and did not answering to my email any more. I only get 2 emails from them, one of which saying that they are closing the case. After being back I still had to take antibiotics for one week and wasn't able to work. We are very disappointed of that unprofessional and ignoring treat. I leave this long comment in here because I don't want any other guests go through the same that I went through. That was the worse hotel experience I ever had.