Red Roof Inn Detroit - Troy

The tub was dirty, the bed was uncomfortable, my tv did not work and there was an unpleasant smell in the room. However the front office staff was very nice when I checked in and checked out. I give the room a 6 out of 10 stars.

Well I loved the openess and energy and responsicessness of Essie and Armani. They not only made my day with their eargness to help but I felt they really cared if I a great experience or not. And I did. Ultimate stars for this dynamic duo team.

Not enough pillows, only one washcloth, room was rundown, dirty and smelled like old cigarettes and mold. Ice machine was broken. WiFi lousy. Place has gone downhill. Will not stay there again.

They claim they had just been remodeled sad part is you couldn’t tell the beds were absolutely horrible. We were stuck sleeping on full mattresses that were so sunken you could feel the springs. I had to see a chiropractor when I got back because my back was so screwed up and so was my husband’s the only thing good about it is it was cheap don’t advertise remodeling has taken place if you haven’t touched anything and have horrible old beds.

I want to thank Kristen for an outstanding service. For a late service it was the best she’s kind she also helped me get my points and gave me a discount that I was unaware of, she was angel to me she deserves a raise or some type of bonus or commission.

I was satisfied with room. The manager Alphonso (Mike I heard him called also) made the stay a nightmare. I honestly and wholeheartedly wrote a review about my stay last week and he obviously did not like it and used his management power to take revenge. He mentioned the review to me. I planned to stay 5 additional and had approval for $325 from affirm but while I was out to breakfast my key was disabled before 9:30 am. When I went to front office I was told I had to move a room half the size” than i was occupying. Last week I experienced the same switch around. I was in a superior king and he stated I needed to move to a deluxe. This week I needed to move to a standard and “what was I expecting the Hyatt regency”? Was his quote. Very insulting and humiliating he was. No way would i recommend family, friends, nor enemies to go Red Roof Inn Troy or Madison Heights as he manages both.

I was in a bit of pickle with my circumstances and needed a place to lay my head without breaking the bank and was pleasantly surprised with the accomodations! This Red Roof Inn was renovated 8 months ago so everything was up to par. I was impressed with the friendliness of the Staff, assisting me with any needs. For what I paid, it was worth the stay!

Upon our arrival, we noticed a huge stain on the comforter and pulled back the sheets to find a cigarette burn through the fitted sheet. The customer service I received at the front desk was good and we were even upgraded to the superior room from a deluxe because none were available. We simply needed a place to stay, instead of traveling back to mid-Michigan after a show in Royal Oak. The door didn’t appear to be sealed very well because there was a quarter inch gap that I could see outside and it leaked cold air.

Bathroom floor was dirty There was not sufficient towels for two people