Name: Courtyard Birmingham Trussville
Address: 3665 Roosevelt Blvd, Trussville, Alabama, 35235, 3665 Roosevelt Blvd, Overseas, United States
Rating: 4.2

Courtyard

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We traveled to Birmingham for a celebration of life service. All of the hotels were sold out due to a  concert; but the staff at the Courtyard Marriott went above and beyond to accommodate us. Specifically Quez and Ervin at the front desk. We were a group of about 15 people and they treated us like family. They ensured we were as comfortable as can be.  Especially Ervin. Hus pleasant demeanor, problem solving on room issues and ability to offer suggestions for dining options were superb. I/we really enjoyed our time at the hotel simply due to the customer service of the team. Althea also helped us out with a room switch one night. The rooms were clean and spacious. The hotel is in an ideal location with retail shopping and restaurants nearby. We didnt get to enjoy the pool but that area was nice as well. The beds also were comfortable and the lobby is a nice hang out spot to watch the game or play board games with family. I would recommend this hotel and suggest the Marriott recognizes their outstanding employees offering stellar customer service in this current job market. Good job Ervin, Quez and Althea 

After considering travelers' ratings vs. rates, I picked this place and was satisfied with my choice. The climate control didnt seem to work at first, but housekeeping showed me a trick (lift the curtain over it), it worked just fine after that.  I like the dispensers in the shower, the. bath products  in them are all different from typical Marriott properties , and are better, in my opinion. The location...it may be further away from the city than you want, and there are no good grocery stores nearby. Even Publix was showing 17 minute drive, Aldis was a good compromise within 5 minutes drive.  There are basic restaraunts not too far as well as Target and stores like that. The hotel is in a relatively quiet corner. Not much to see or do, but I had a very good bed in a well air conditioned room without odors, doesnt get too much better! :-)

I am picky about my hotels but I also need it to be affordable. Marriott Courtyard meets those needs so I always look for one wherever I travel. For the most part, this location did not disappoint. The staff was extremely welcoming and friendly. The room was very clean. The location is perfection and at the time I stayed , the hotel was not overcrowded so parking was easy and very accessible. I had one hiccup when I stayed and that was the room lock broke and I couldn’t access my room after returning to the hotel from a long day. These type of things happen and in these cases, it’s how the business handles the situation which makes the difference. The staff was very apologetic and made every attempt to resolve quickly. The maintenance worker  was called from off site and he arrived and had the door repaired quickly. He was friendly, professional and even walked me to the door to ensure I could access the room.  I would absolutely recommend this hotel and I’m sure I will be back. I will continue to choose the Marriott Courtyard brand.

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18.3km from Birmingham–Shuttlesworth International Airport

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Discover 56 Courtyard Birmingham Trussville reviews, rated 4.2 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Courtyard Birmingham Trussville Reviews: 56 Verified Reviews Latest 2024 | Trip.com

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