Upon arrival, the floor was dirty and unswept. The staff cleaned after addressing twice. I never received a room cleaning the duration of the stay although requested (9 days). Due to a powerful storm, we had to leave. The hotel did not refund the remaining stay of 5 more nights even though they used the entire facility to house the linemen, tree staff etc. To say I was disappointed would be an understatement. I was not offered or did I accept a credit for another stay either. I stayed at this hotel simply for convenience and location but will never do so again unless a major overhaul occurs.